Vodacom mobile payment problem

Hi Vladimir Ryabogin ,

Good day!

In this case you are best to request all back from support. There may be something going on with the purchase.

When you go to Contact us | Xbox Support to get it to request a chat follow these steps:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options
Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Truly Yours,

Fatima

Microsoft Moderator

No, this is the first payment attempt.

Hi Vladimir Ryabogin ,

Good day!

Thank you for your response.

In this case, possibly one of the reason could be the region why you are experiencing this issue.

I would like to know if you are able to purchase /paying the same method before?

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

1.it started at the first attempt to pay, respectively, about 2 months ago.

2.Yes

Hi Rybchic ,



Thank you for posting to the Microsoft community.

Based on the description, you keep on receiving error at the stage of sending the verification S.

I'm glad you took the time to consider this for us so we can help you figure it out for you.

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. When does the issue started?

2. Are you still able to sign in to your account.microsoft.com?

3. If possibly , please send us a screenshot showing the error.

In your case, try to clear cache your browser or use differing browser.

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator