Visiting Microsoft Store pages recently started freezing controller on XBX

Hi Skizzo, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist you with this

I'm sorry to hear that you're having this problem, may I know if you tried to perform a physical power cycle disconnecting the power cable

"Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn it on."

You can find the same steps in the article below
https://support.xbox.com/help/hardware-network/...

Not a controller issue. It's XBX not working: freeze issues, restart, restore to factory, reinstalling and starting over after 10-20 minutes. Amusing.

Hi there! This is Virginia O.

I understand that you are experiencing freezing issues with Microsoft Store.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart the Microsoft Store by closing the frozen Microsoft Store page.

Press Ctrl + Shift + Esc to open Task Manager.

Find Microsoft Store under the Processes tab, select it, and click End Task.

Reopen the Store and retry the game installation.

And then clear Microsoft Store cache. To do this, press Windows + R to open the Run dialog box. Type wsreset and press Enter.

Wait for the command to reset the Store, and it will reopen automatically.

Make sure that your Xbox App and Microsoft Store accounts match because mismatched accounts can cause issues. Open the Xbox App and ensure you’re signed in with the correct Xbox Game Pass account.

And do the same for the Microsoft Store. Open the Store, click your profile icon at the top-right, and sign out. Sign back in using the same account as your Xbox App.

Next is to update the Microsoft Store and Xbox App because an outdated app might lead to freezing issues. Please open the Microsoft Store, go to Library, and check for updates. Update the Microsoft Store and Xbox App if new versions are available.

Then adjust Windows region and language settings. Go to Settings > Time & Language > Language & Region. Make sure that your Region is set correctly (e.g., where your Game Pass subscription is active).

After that is to run the Windows troubleshooter. Kindly use the built-in troubleshooter to fix app-related issues. Open Settings > System > Troubleshoot > Other Troubleshooters. Select Windows Store Apps and click Run.

A poor connection can cause freezing issues. Test your connection by running a speed test online. If the connection is unstable, restart your router and try again.

It is also important that your operating system is up to date for maximum compatibility. Go to Settings > Windows Update and install any pending updates.

If the issue persist after performing the troubleshooting steps, kindly complete the transaction via a browser by going to Microsoft Store Online.

Log in with your Xbox Game Pass account and purchase for the game then start the installation.

Thank you for your cooperation.

I have this problem on my xbx too, only happens with GR:W as well as freezing and game save errors. Frustrating to say the least.

Hello SSJ,

Thank you for your post. I understand you recently received a controller you ordered on the Microsoft Store. For help with this, please check out our page:

Item Returns - Microsoft Store.

I hope this helps.