Virtual agent gets stuck once it gets below 10 left.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Luca, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello again, you have to click on the link below and choose the option:

Try our virtual agent

Get fast automated support, 24/7

After passing through the virtual agent will be attended by one person.

Hello again, the best way to contact support is via chat.

Choose this option below and after going through the virtual agent will be attended by one person.

Try our virtual agent

Get fast automated support, 24/7

https://support.xbox.com/en-us/contact-us

Hello again, you have to click on the link below and choose the option:

Try our virtual agent

Get fast automated support, 24/7

After passing through the virtual agent will be attended by a person who can help you.

https://support.xbox.com/en-us/contact-us

Hello again, in the link below you have to choose the option:

Try our virtual agent

Get fast automated support, 24/7

And after you go through the virtual agent you will be assisted by a person who can help you.

https://support.xbox.com/en-us/contact-us