VirginMedia Superhub 2: Network Stats

VirginMedia (Modems/Gateways) Superhub 2: Network Stats
Awesome we're glad to hear that everything was solved. Don't hesitate to post again if you have any questions or concerns.

Thank you for being a valued Xbox Member!

XBF Nestor,

Xbox Forums

:)

 

VirginMedia Superhub 2: connection issue

VirginMedia (Modems/Gateways) Superhub 2: connection issue
This page may help.

Xbox Live Wireless Network Help | Xbox One Can’t See Your Wireless Network? | Xbox One Wireless Connection Problems

 

VirginMedia Superhub 2: Network

VirginMedia (Modems/Gateways) Superhub 2: Network
Hello. I keep losing connection. For instance, when I play A game online the connection will drop and show the character stoot still but can still look around for A bit until it makes me eeset my consol. Yet my internet connection seems ok. If someone could
help I would be grateful. So close to throwing my xbox out of the window haha.

 

Hey Rebel!

Thanks for taking the time to bring this inquiry to us! I would suggest clearing the Network Card Cache (alternate MAC address) just to make sure the console is receiving the information from the Network Hardware!

To clear the alternate MAC assuming you're on Xbox One and not PC it's

Settings

Network

Network settings

Advanced settings

Alternate MAC address

Select Clear and then Restart

Give it a shot and keep us posted!

 

Thanks for the speedy reply, have done that but still no luck??

I have also reset the router and hard reset the xbox.

I am totally baffled

 

Hey Rebel likewise thanks for the reply! If the steps listed have been attempted I would suggest a

Soft Factory Reset (while keeping games and apps) since the issue does look to be on the consoles OS.

BEFORE THESE STEPS ARE ATTEMPTED - Make sure the information for all profiles are known (email and password) since all profiles will be kicked from the console. If they aren't known I would suggest
Recovering the Accounts and then doing the reset.

Give it a shot and let us know how it goes!!

 

Thanks again for the quick response, I had to go out (sisters birthday meal) and now have returned and IT WORKS, probably just needed a rest>>>lol.

I will continue to monitor it for a few days and get back to you if needed.

Once again many thanks for the help.

Cheers,

 

Awesome we're glad to hear that everything was solved. Don't hesitate to post again if you have any questions or concerns.

Thank you for being a valued Xbox Member!

XBF Nestor,

Xbox Forums