Virgin Media V-box (Cisco 4585DVB) not working with OneGuide

Dunners27 · Jan 6, 2015

Hi,

Subject is pretty self explanatory. I am unable to get my V-Box HD to work with the one guide.

V-Box is an option when going through the setup, but once selected rather than taking me through the test screen (power test by turning stb off) it goes striaght to "We cannot tell what cable or satellite box you have".

I have tried to manually enter the model of 4585 but it doesnt recognise it. Whats going on?

:)

Hac Lege · Jan 6, 2015

Virgin cable box not turning on - V+ Box HD (CISCO 4585DVB?)

V+ Box HD (CISCO 4585DVB?)
Xbox One does not turn cable box on. Everything else appears to work correctly and will turn off.

I've tuned it automatically & used what I believe is the actual model entered manually. Each give a differet remote code. However the manual Cisco code appears to work better.

Advice?

However, neither turn the box on

tec70 · Jan 6, 2015

Power options not working properly

So I have set the Power options to turn on and off my TV with the Xbox One. This works fine.

I have now connected my Virgin Media Set top box (Cisco 4585DVB - NOT TIVO) through the Xbox One and want it to do the same. Using the setup guide the box turns off and on OK however when I use it normally the box wont turn off.

I set both power options for the cable box to Toggle. I don't understand why it works in the setup (so it must have the right IR codes) but not normally.

JT Kimbell [MSFT] · Jan 12, 2015

Hey Dunners,

Do you have a Kinect or IR extension cable, as one or both is required to control your STB and TV.

From using the UEISupport.com site, it appears that the following codesets may work to control your device (in priority order, it's likely to be one of the first 2):

-1060

-2563

-2441

-3265

-1434

-1987

-1927

-2047

-0864

You can enter these codesets in from TV & OneGuide settings -> Device control -> Cable/sat box -> Enter remote code.

JT Kimbell [MSFT]

Hey Dunners,

Do you have a Kinect or IR extension cable, as one or both is required to control your STB and TV.

From using the UEISupport.com site, it appears that the following codesets may work to control your device (in priority order, it's likely to be one of the first 2):

-1060

-2563

-2441

-3265

-1434

-1987

-1927

-2047

-0864

You can enter these codesets in from TV & OneGuide settings -> Device control -> Cable/sat box -> Enter remote code.

Road Runner5183

why does hdmi pass through work in my bedroom with a samsung smart tv and standard virgin media box but not in living room with samsung plasma hd ready tv and virgin v+ box

Killjoy Kerri

Hi there.

As far as I am aware, if you have routed your Virgin Media box through your Xbox One to make use of the ability to watch TV via your Xbox, your Xbox has to be turned on to work this as the signal is going from your Virgin Media box, to your Xbox, to your
TV - so basically your Xbox is acting as a bridge between your Virgin Media box and the TV.

If you want to use your Virgin Media box, and your Xbox is turned off, that breaks the chain so it won't work - you'll have to instead forget your Xbox and just route your Virgin Media box straight into your TV as it would have been connected before Xbox
One.

I'm sure anyone will correct me if I'm wrong in saying this.

I have mine connected via the Xbox in the same way for my Sky box and the Xbox has to be on for me to watch it.

Hope this helps a bit

Rouble

hiya what you could also try is in the device control section of the settings make sure you have the cable or satellite box set to Virgin Media Tivo ...so CABLE OR SATELLITE BOX BRAND set to Virgin Media and then CABLE OR SATELLITE BOX MODEL set to TiVo....this
worked for me and should give you access to the functions you want.

riggles07

I have a Cisco 4742HDC with Cox and it works fine except any time i change channels through oneguide it brings up a show details window on the cable box that takes up most of the screen. It can only be closed by using the cable boxes remote.

Virgin Media V-box (Cisco 4585DVB) not working with OneGuide