VIPGEMS not in my account

Hello aramirezl,

We see your Gems are all listed as in your account as shown in the vault total at the top of the vault page at (https://rewards.xbox.com/en-US/myvip/vault/).

Hello BOUNCER37192,

We can confirm your latest pre-order on the 1st, and are investigating. However, note that pre-orders are not eligible for MyVIP, and will not award 1 Gem for every dollar. Once we know more about why your pre-order MyChallenge has not completed, we will
update this thread. Apologies for the inconvenience.

Hello BOUNCER37192,

Our web team has informed us that the Gems for this perk are currently pending on your MyRewards page. Keep in mind that as stated in the FAQ, you must claim these MyChallenge Gems to use them:

How will I collect my Reward for completing a MyChallenge?



Once you’ve completed a MyChallenge, we’ll send you an email letting you know you’ve unlocked a MyVIP Perk. You’ll then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards
page. You’ll also be able to see any MyChallenges badges you’ve earned on the MyRewards page as well.

In order for support to check into it, you'll need to post in the Xbox Rewards Questions support forum.

Hello r3gn4r,

You only redeemed your Vault Credits on the 28th, which was two days ago (48 hours). Please wait four days (96 hours) for processing. From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.