VIPGems didnt work

r3gn4r · Mar 1, 2018

I spent 500 gems on 10,000 MS pts 96hrs ago & still no confirmation email or pts added to my account but they did take the gems for it. Then I spent 150 gems on lunchbox & I did get email & code for that item so why havent I got any clarification on 10k
pts yet?

:)

Smwutches · Mar 1, 2018

VipGems incorrect

In order for support to check into it, you'll need to post in the Xbox Rewards Questions support forum.

BOUNCER37192 · Mar 1, 2018

My VIPGems

Hello,

I have pre-ordered three games since these gems went live and I have not received any gems for any of them. Now the site says it may take up to 96 hours for updates but I pre-ordered two of the games more than 96 hours ago. It says in the FAQ I believe that
you will earn 1 gem for every dollar spent on qualifying content including pre-orders so I am wondering why I have not received any gems yet. Any help would be appreciated.

Thank you.

XBLRewards8 · Mar 2, 2018

Hello r3gn4r,

You only redeemed your Vault Credits on the 28th, which was two days ago (48 hours). Please wait four days (96 hours) for processing. From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello r3gn4r,

You only redeemed your Vault Credits on the 28th, which was two days ago (48 hours). Please wait four days (96 hours) for processing. From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

XBLRewards8

Hello BOUNCER37192,

We can confirm your latest pre-order on the 1st, and are investigating. However, note that pre-orders are not eligible for MyVIP, and will not award 1 Gem for every dollar. Once we know more about why your pre-order MyChallenge has not completed, we will
update this thread. Apologies for the inconvenience.

Smwutches

In order for support to check into it, you'll need to post in the Xbox Rewards Questions support forum.

XBLRewards8

Hello BOUNCER37192,

Our web team has informed us that the Gems for this perk are currently pending on your MyRewards page. Keep in mind that as stated in the FAQ, you must claim these MyChallenge Gems to use them:

How will I collect my Reward for completing a MyChallenge?

Once you’ve completed a MyChallenge, we’ll send you an email letting you know you’ve unlocked a MyVIP Perk. You’ll then have 60 days to claim your Reward of MyVIP Gems in the MyVIP Perks and Gems section of your MyRewards
page. You’ll also be able to see any MyChallenges badges you’ve earned on the MyRewards page as well.

XBLRewards8

Hello aramirezl,

We see your Gems are all listed as in your account as shown in the vault total at the top of the vault page at (https://rewards.xbox.com/en-US/myvip/vault/).

VIPGems didnt work