VigaPlus Review – How Does It Work?

The ability to report players without providing any proof is a broken system from the get-go. Currently I'm being affected by other users abusing the report function as my rep has dropped quite dramatically on my X-box One. The system in place now is absurd
in the fact that you don't need proof to report somebody. That needs to be changed ASAP. You should need proof and considering you can record through the X-Box One that shouldn't be hard to provide. With people being able to record instances of actual cheating
or trolling it's inexcusable that nobody has to actually submit any kind of evidence to bring somebody's rep down. I get that it would take a while to sift through, but if you put a cooldown period on people's ability to report who abuse it and allow esteemed
community members to help moderate then you'll fix most of the issues people are having while getting the reputation system to actually work as intended. I played Battlefield 4 almost every day and played well. To get reported for whatever reasons is just
not fair to me and many others that are good at a game. So I called the live support team and quickly got nowhere. They could not communicate with the enforcement team at all. As a consumer, I want to make sure I get the quality I expect from a product and
the support I need in case I encounter issues with it and I got nothing from either teams.

I am on my account, the email was sent to my email address, his mother. I have never heard of not being able to speak to an investigator, or for an investigator not to speak to the accused or their parent especially a minor and only receive a generic statement
of cause. If he did say something so inappropriate to warrant a 2 week suspension as a first offense I should know what was said.

A suspension from the enforcement team is decided only after there is enough evidence to bring such a decision. The subject of the enforcement can be found here:

enforcement.xbox.com/Enforcement/ShowEnforcements

Since you are trying to ask a review for a minor's account (a minor's account can't ask for a case review) you should do it through the parental account related to the minor's account in question.

Unfortunately, even with a review, they will not tell you specifically what was done or said. They are under no obligation based on the terms of service you agree to when you sign up.

my account is either banned or suspended but it will not let me do a case review and I didn’t even do anything