Video rental download error

JBC420 · Sep 24, 2018

purchased Rampage the movie and the Avengers Infinity War and cannot download to console what might be the issue plenty of memory good internet connection

:)

DK Whittenberg · Sep 24, 2018

cannot download video rented from XBox video

I have rented some videos from X Box video. It asks if you want to watch online or download to watch later (i,e, on a plane). I choose this option and it starts the download. It immediately stops with an error that states "Can't download (no rights)"

Microsoft charges for the rental, but cannot download.

Any suggestions

BongKaos · Sep 24, 2018

Just purchased movie rental, unable to download to console!!

Can I ask what service you used EX- Netflix/ Xbox video etc.... Some apps prevent the download of Rentals. (Just a thought)

XBF Javier R · Sep 24, 2018

Hello JBC420,

What error is being experienced?

Is there a message received when the items are being downloaded?

A suggestion would be to attempt a restart of the console, this process consists of:

Press the Xbox button to open the guide.
Note Pressing the Xbox button will open the guide from any other screen on the console.

Select Settings.

Select Restart console.

Select Yes to confirm.

All feedback is appreciated, feel free to provide your results!

Ezzn · Sep 24, 2018

Make sure the console and the movie rental are in the same region.

JBC420 · Sep 24, 2018

This console does not nor had it ever had a reset option.

XBF Jasmine Z · Nov 2, 2018

Hi JBC,

I did read over this post and comments; it appears Javier is recommending to restart the xbox, not reset it. Also, the console does have a reset option for both the Xbox One and Xbox 360.

Here are some links that will help with the Factory reset:

How to reset your console to factory defaults on Xbox One

How to reset your Xbox One console to factory defaults using a USB flash drive

To format a storage device on Xbox 360

As for the movie not downloading, here is a link that may help:
Troubleshoot Movies & TV on Xbox One

I hope this helps

XBF Jasmine Z

Hi JBC,

I did read over this post and comments; it appears Javier is recommending to restart the xbox, not reset it. Also, the console does have a reset option for both the Xbox One and Xbox 360.

Here are some links that will help with the Factory reset:

How to reset your console to factory defaults on Xbox One

How to reset your Xbox One console to factory defaults using a USB flash drive

To format a storage device on Xbox 360

As for the movie not downloading, here is a link that may help:
Troubleshoot Movies & TV on Xbox One

I hope this helps

XBF Javier R

Hello JBC420,

What error is being experienced?

Is there a message received when the items are being downloaded?

A suggestion would be to attempt a restart of the console, this process consists of:

Press the Xbox button to open the guide.
Note Pressing the Xbox button will open the guide from any other screen on the console.
Select Settings.
Select Restart console.
Select Yes to confirm.

All feedback is appreciated, feel free to provide your results!

JBC420

This console does not nor had it ever had a reset option.

Ezzn

Make sure the console and the movie rental are in the same region.

ep150de

Also getting this error code on xb1. I currently have an xbox video rental, "The Interview", That I cannot finish because of this issue, and the rental is about to expire in a few hours. :\ I tried video.xbox.com to complete the movie on a laptop, and the
website just keeps refreshing on loading the video collection. Still no luck so far.

Video rental download error