Video quality not watchable

Client being used: Console XBox 360

Movie/TV or Artist: Runner Runner movie

SD or HD: SD

Stream or Download: Stream

Purchase or Rent: Rent

What you've tried so far: Restarting XBox didn't do anything. I even waited a whole day to see if the quality would improve. Watching trailers on XBox Video works. Watching (streaming) other videos from Amazon Video works. XBox video rental I've purchased
does not work properly. The trailer was fine. However after purchasing the rental the movie starts in SD but with noise interference and the main audio track it is not possible to hear the actors speaking. This has been over 24 hours as an issue. I've tried
contacting XBox support on the phone - taking over 10 mins a call and being cut off each time. Trying to post the issue in the forum has also been time consuming because the website seems so slow. All other websites are performing properly. I'm not sure that
it is worth my time and effort to get a refund for the value of the movie we have purchased. I'm interested to know how Microsoft will respond.

:)

 

What happened to Five minutes?

Mine are 720p 30fps and of decent quality, you can see compression clearly on the backgrounds in Killer Instinct but very watchable for the file size.

 

Having issues broadcasting

Got it working this afternoon. My quality is below 800 though. Friend says it was watchable though. Had same issues as you all this morning. Hard reset should do it.

 

Nudge...any responses from Microsoft or Xbox team?.....this could be the last money we spend on Microsoft Video content. The service so far has been non-existent. It is much easier to use other company solutions for watching videos.....Are you able to
issue a refund?

 

Sorry, the audio issue should be cleared up by Saturday evening. However, that will likely be past your rental expiration. You'll need to contact Xbox Support directly to discuss a refund,
Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support as we on the forums do not have access to any customer information.

 

I don't think I'll be wasting any more of my time or money with this service. Thanks for taking so long to not help. I won't be using Microsoft video in the future and I won't be recommending it to friends - I'm not chasing this issue any further ...xbox
and Microsoft should be chasing us and securing our business. Very disappointed with this service and this lacklustre response.