Video Clips with the controller like holding Xbox button

Hi Steamjunk,

Thanks for reaching out to us here on the Forums!

It would be best to try cleaning the controller in case it is just dirty or sticky. Worst case scenario, you would need to take/send the controller in for a repair.

Also, the controllers are not covered by a 1 year warranty even when part of a bundle. The controllers have a 90 day warranty unless they are Elite controllers.

It is also best to look into the
Microsoft Complete for Xbox One with Accidental Damage Coverage.

I hope this information helps!

Hey Steam Junk,

Thank you for responding. The Devices site requires you to register a console and then gives you the option to setup a replacement order for accessories within warranty. You can actually check the warranty of your controller through this

Replacement Request article. Hope this helps!

Make an appointment and take it to the store to be worked on. If it came in a bundle with a console it has a 1 year warranty.

well the only way to clean a button on a controller is to take it apart and that would of course void the 90 day warranty

also if cleaning was a solution i wouldnt be able to press the button in the first place

this for repairs right?

https://support.microsoft.com/en-us/devices

as far as i can see you cant register anything other then a console and a kinect

hello

ok try this:

Reset XBOX 360 Video Output

Remove any discs from the disc tray.

Turn off the console.

Turn on the console.

If you are using a wireless controller turn on the console by using the Xbox Guide button on the controller (Make sure you use the player1 controller)

Once the controller has turned on press and hold the Y button whilst pulling the right trigger.

The Console will automatically reboot and video settings will be returned to defaults.

also try this:

With the console off, press and hold the sync up button.

While holding the sync button press the power button to turn on the console

Continue to hold the sync button until the Console has booted up completely.

During the boot process the console should clear any failed updates, allowing you to use it normally.

hope this helps