Very low/No Audio in Game Captures After Alpha Update

Hi there! This is Virginia O.

I understand that you are experiencing issues with game captures having no audio.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart and update your console. Make sure you perform a full power cycle by turning off completely, unplug a few minutes, then plug back in. After restarting, check for any system or app updates because Xbox updates can fix underlying bugs that affect features like game capturing.

And then review capture and share settings. To do this, navigate to Settings > Preferences > Capture & Share on your Xbox. Look for options related to audio capture. Ensure that the setting for “Record audio when I record game clips” (or a similarly named option) is enabled.

Next is to check in-game and headset audio configurations because there are games have their own audio options or may mute audio during certain modes or transitions.

To rule out a game-specific issue, please record clips from another game. If the other game captures include audio, the problem might be isolated to the game you were initially using. If incase no game captures have audio on all games, it means that the issue is with the system itself.

If the issue persist after performing the troubleshooting steps kindly clear local storage for captures because an overflow or corruption in the saved game clips can affect new recordings. Please consider deleting some older captures and check if it works.

Thank you for your cooperation.

Hello!

Hope you are well. I'll be glad to assist you.

Unfortunately, clips do not capture audio from voice chat groups, they only capture in-game audio.

Some users choose to use external capture cards for this purpose.

I am very sorry for the inconvenience.

Best regards!

Hello!

Hope you are well. I'll be glad to assist you.

Unfortunately, clips do not capture voice chat audio, they only capture audio from in-game actions. I am very sorry for any inconvenience this may cause.

Best regards!

Looks like the June patch fixed it...thanks.

Having another issue related to the new patch...

The audio is now very low... I tried playing with the stereo and Dolby5.1 settings with no improvement.

Anyone else have trouble with their audio... at first I hear speech really low volume but effects high.

Now after switching to stereo...the sound in inconsistent.

Hello fellow gamer, there are 2 methods I use, method 1, Is using an xbox adpater and turning the sound up on there or, method 2, pressing the home button going to the settings tab then press Audio and turn the all of them till you can here youre gaming
or party chat sound,

Hope this helps

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