Verschwundene Apps [Disappeared Apps]

Johannes kris · Oct 2, 2018

Hallo liebe Community

Ich habe Windows 10 vor kurzem neu installiert . Ich habe über mein Microsoft Konto Minecraft Windows 10 Edition gekauft nach der Neuinstallation war die App verschwunden und wenn ich sie Store ansehen will steter dass ich sie noch mal kaufen muss jetzt
ist meine Frage ob es eine Möglichkeit gibt sie kostenlos zurück zu bekommen .

Danke im Voraus

LG Jonathan

Translation: [ Hello Dear community

I have recently reinstalled Windows 10. I have purchased via my Microsoft account Minecraft Windows 10 Edition After reinstalling the app was gone and if I want to watch it store more steady that I have to buy it again now is my question if there
is a way to get it back for free.

Thanks in advance.

LG Jonathan.]

:)

Burnin TODI · Oct 2, 2018

Achievements & The NEW Xbox Experience???

Did the achievement app disappear?

WheatenPuppet72 · Oct 2, 2018

microsoft jigsaw

my app has disappeared. I can't find it

Johannes kris · Oct 2, 2018

Die AutoKorrektur hat mein Namen abgeändert Johannes und nicht Jonathan

Translation:[The AutoCorrect has changed my name John and not Jonathan ]

XBF Leslie D · Nov 5, 2018

Hi John!

If after installing Windows 10 again you signed in to the wrong account that doesn't own the game it will continue to prompt to purchase it again.

I would like to have you verify that in the Microsoft store you're signed in to the account where the purchase for Minecraft Windows 10 edition was made.To check this go here: Sign in to your Microsoft account

Let us know if this is the case

Johannes kris

Die AutoKorrektur hat mein Namen abgeändert Johannes und nicht Jonathan

Translation:[The AutoCorrect has changed my name John and not Jonathan ]

XBF Leslie D

Hi John!

If after installing Windows 10 again you signed in to the wrong account that doesn't own the game it will continue to prompt to purchase it again.

I would like to have you verify that in the Microsoft store you're signed in to the account where the purchase for Minecraft Windows 10 edition was made.To check this go here: https://account.microsoft.com/billing/orders

Let us know if this is the case

XBF Brad A

Hi Akeno,

Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently. We are sorry
for any inconvenience this may cause.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.

Hope this helps.

Brad

Burnin TODI

Did the achievement app disappear?

Miss Diggz

Hey again AirsickFoil279,

Thanks for trying the steps out, I greatly appreciate it. That's a bit odd it's not there. I have another question to run past you at this point. Do you have your Xbox 360 set to the locale of Greece? Just to be super sure, to update your locale on your
Xbox 360 follow along with these steps below.

Press the Guide button on your controller, go to Settings, and select System Settings.
Select Console Settings.
Select Language and Locale.
Select Locale, and then select the location where you live.

For more information, check out our
How to Change your Xbox 360 settings support article. Please let me know how it goes and if you can see the YouTube app again or not. Thanks!

Verschwundene Apps [Disappeared Apps]