verify account endless loop

Hello Nicholas Dissis,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you keep on getting looped for verifying your account on Family Safety. Let us check on this together and sort this out in timely manner.

We believe you have already tried your best in getting out of the loop for verification of your account. We understand that this is an important matter as this will help you continue in playing. To better isolate your issue, we would like to ask for few questions:

1. We would like to ask when did this issue happen?
   
2. May we know what platform you used in playing and in what devices you are trying to use in verifying the account.
   
3. If you visit this link - Microsoft Family Safety. Are you a member in your family or the organizer?
   
4. Do you mind providing us any details or screenshot of the issue? Please post a screenshot of the issue.
   
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Has anyone figured out how to do fix this stupid loop?!?! I’ve spent hours trying to, now I have unhappy kids and nothing but frustration. I’m about to sell both Xbox units and replace with a better user friendly gaming system.

Suggestions???

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello, everyone,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. We understand that users still need help verifying a child account via the Family verify site. We continue to investigate the issue and suggest the following to resolve this ongoing problem hopefully. If you are still experiencing an issue with verification, please file a bug via our Windows feedback hub. I will post the steps below and what is needed. Once you have filed this bug, please let me know in this thread, and we will contact you via private message for additional details.

1. File a bug via Windows feedback hub
   
2. Download the app here. Send feedback to Microsoft with the Feedback Hub app. Or, in the Windows Search bar, type Windows Feedback Hub and open.
   
3. Select Report a Problem
   
4. Under "Summarize Your Feedback," please type the title of your bug in the following format [ Xbox Forum] Family Verify Issue
   
5. Then in "Explain in more detail," provide a small summary of the problem. Please include the region you reside in and also if you are using a VPN.
   
6. When you get to Choose a Category, make sure "Problem" is highlighted, and then on the first drop-down menu, choose "Settings." On the second drop-down menu to the right, select "Parental Controls and Family Safety."
   
7. Select "make new bug."
   
8. Under "Add more details," choose "Other."
   
9. Then in the "Attachments" section, choose "Recreate my problem." and select Start recording, which will record a video as you reproduce the problem. Also, ensure that Include data about & include screenshots of each step is check marked, which should be by default.
   
10. Finally hit submit
    

Once this has been completed, please update this post and let me know and I will ask for additional information privately and look for the bug filed.

Thank you,

Hey RushieLFC,



Can you explain to us what your question is? Are you the one stuck in an endless loop when trying to verify a child's account?

Reach back and let us know