Verification of old account

Discus and support Verification of old account in XBoX Accessibility to solve the problem; I know my microsoft(xbox) email and password but when I try to sign in, it asks me to verify the account. I am trying to verify my old account but... Discussion in 'XBoX Accessibility' started by hobocbdmi, Jan 21, 2021.

  1. hobocbdmi
    hobocbdmi Guest

    Verification of old account


    I know my microsoft(xbox) email and password but when I try to sign in, it asks me to verify the account.

    I am trying to verify my old account but the only options are verify through an email address or with the form. The email address associated with it is inaccessible. I've tried calling their help service but they say that the only way is to answer the associated
    security questions which I do not know the answer to. I've done the verification form probably 8 times now and each time it is denied, even after inputting my console ID.

    I have tried going through the virtual agent to no avail. I tried to contact a representative but the option is unavailable when I say my problem is with an Account after clicking on Contact Us.

    All I want to do is play games that I have purchased in the past on my Xbox 360. There has to be another method of verifying my account. I would love to talk to an actual representative about this. Please and thank you.

    :)
     
    hobocbdmi, Jan 21, 2021
    #1
  2. Feldman2000 Win User

    Strange situation with trying to retrieve account, no help from MS

    The main problem is he gets the error "we believe someone is using your account, contact support." This is the problem as he doesn't have access to his old email or the old phone number to get verification.
  3. A Wraith God Win User

    Account info lost: NEED QUICK HELP

    If you atleast know the email there should be a possibility of sending a phone # verification to reset the password to old email and/or xbox account. This has worked for me in the past.
  4. Njal the Blue Win User

    I can’t acess insider hub.

    Hello, you would need to verify your age as just changing it doesn't alter the fact that you are not old enough. Try the steps at Microsoft
    Age Verification
  5. Amir Collins Win User

    Verification code need help ASAP

    We only have one xbox, when we go to sign in with his account it has a verification that we can't get because it's a old email and number.
  6. HarveyBrook Win User

    How do I unlink my ea account as e mail now expired ?

    Thanks. My issue is that I can't access my ea account because they keep sending verification codes to my old email. Contacting ea is turning into a nightmare.
Thema:

Verification of old account

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