Verification loop with no code being sent

Discus and support Verification loop with no code being sent in XBoX Accessibility to solve the problem; After receiving a notification that there was suspicious activity, I kept the name of my live.com email account but have the emails sent to a different... Discussion in 'XBoX Accessibility' started by angela kraemer, Mar 13, 2025.

  1. angela kraemer
    angela kraemer Guest

    Verification loop with no code being sent


    After receiving a notification that there was suspicious activity, I kept the name of my live.com email account but have the emails sent to a different email address. While I can log into the account, every time I try to access the Xbox account on my desktop, it says "because you're accessing sensitive info we are sending a code to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***" and am not getting that code to the live.com account. I don't know if it's because I did something wrong when adding this new email address, or why I am being prompted but I cannot access the live.com account now. It also seems that I have a Microsoft Store error now. How do I access the account?

    :)
     
    angela kraemer, Mar 13, 2025
    #1
  2. MisterFizzle Win User

    Verification Code not being sent.

    Hey there Locos,

    Sorry to hear you're having an issue with your account.

    This thread is several months old.

    Please create a new thread detailing your situation along with any error codes/messages you see and troubleshooting steps you've taken so that we can provide you individual support.

    A few things to include for clarity,

    • What code are you not getting? The two-factor authentication code?
    • Are you getting the code sent to your phone or e-mail?

    Let us know in your new thread please.
  3. Son ALA Win User

    Verification Code not being sent.

    Unfortunately, these emails seem to give a lot of us problems. It's like you have to try at random times in order for the email to go through.

    If you needed to update some items right away, you could still do so with the help of a Billing Agent by calling 1-800-4MY-XBOX

    A few months ago I once tried to update my info, went to the billing site, was told to check my email for a code but I never got one.

    One week later I get the email but it looks like the code is no longer valid.

    It's odd because 2 days ago I went to the billing site again and I got the email right away.
  4. Psychos Locos Win User

    Verification Code not being sent.

    *** XBOX, IM SO SICK OF THIS ***. I HAVE TO VERIFY EVERYTHING AND I NEVER GET THE CODE SO I CAN NEVER GET GOLD OR EVEN CHANGE MY *** PASSWORD, BREAKING MY XBOX AND GETTING A PLAYSTATION, *** THIS ***!
  5. DEEP FM UBoG Win User

    Verification Code not being sent.

    I'm trying to redeem my xbox reward point but have to verify my account when i try it says they will send me an e-mail but i never receive it
  6. maxen Win User

    Verification code not being sent...

    Hello ProMuNe,

    It might be best to speak with Support about this one. They're better placed to deal with this type of issue.

    You can contact them here:
    support.xbox.com/contact-us

    Select either 'chat with Xbox support' or the phone option.
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Verification loop with no code being sent

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