Verification E-mail problems

TreacherousLopt · Oct 23, 2017

So I'm trying to pull my account onto another xbox and it gets to the point where it's supposed to send a verification e-mail and it will not send it. Probably tried re-sending 20 times or so and absolutely nothing. Got on support chat and the guy was like
oh yeah other people have the same problem it will be there in about 30 mins. Here we are 2 and a half hours later and still nothing. . . .WTF Microsoft

:)

Korum · Oct 23, 2017

Microsoft Account Verification Problem

I've just bought an xbox one and created a new Microsoft account to use on xbox live as my son uses my old account. I logged into the xbox website with no problems and changed my gamertag to the one I want. So then I tried to setup my account on my xbox one and get to the stage where it sends a verification e-mail, no problem I thought, checked my e-mail account nothing, tried again nothing and again, left it a few hours nothing. This was Tuesday night and it will not send a verification e-mail. After a search I tried to verify my Microsoft account onm their website and it always comes up with a 'temporary problem, try gain later' screen.

So basically I can't use the new xbox one I've had sitting there for 2 days until this gets resolved, Anybody goy any answers as I can't face phoning Microsoft customer services.Cheers

HyruleBalverine · Oct 23, 2017

Friend hacked and \account stolen

They would still have the previous e-mail on file. Besides that, the e-mail is not the only verification that your friend can use. The payment option on file is but one of the other verifications that could be used.

steeledwand7664 · Oct 25, 2017

Have you looked in your Spam/Junk Mail folder for your email sometimes those emails end up there?

steeledwand7664

Have you looked in your Spam/Junk Mail folder for your email sometimes those emails end up there?

HyruleBalverine

They would still have the previous e-mail on file. Besides that, the e-mail is not the only verification that your friend can use. The payment option on file is but one of the other verifications that could be used.

Faline C

Hello Ali, thanks for reaching out for support on the Xbox forum. I'm sorry that you're experiencing this issue. I'm happy to help you in any way that I can.

You will find this Microsoft Support article helpful:

https://support.microsoft.com/en-us/account-bil...

First check your spam or junk folder to make sure it wasn’t filtered. If it’s not there, try resetting the Microsoft Store app:

1. Press Windows key + R

2. Type wsreset and press Enter

3. Let the Store reopen automatically

Let me know if that works for you!

Stoyvensen

Also if you were able to create an account. It will want you to have that e-mail verified. So you'll need to check that e-mail and click the verification link.

HassanB

Unfortunately, yes, that is the case. Please make sure that you've verified the e-mail (the 30 day count down starts from when you click the verification link in the e-mail).

Verification E-mail problems