Verification code

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hmm, your financial entity should be able to block and possibly refund charges.

What did they tell you?

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Unfortunately calling the mobile phone registered is not an option.

Did set up any other verification methods?

It finally sent a text weeks later after not asking to login. I set up other logins in the interim. Thank you.

Hello E Greenwood1,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community