Verification code isn’t sending and won’t let me choose alternative email

Hi there,

Something else has happened today, my name appeared randomly in a game (actual name not my gamer tag ) when it shouldn’t have. Never happened before. It makes me anxious and again worry about safety.

I want to try and delete my account, it was set up ages ago with my brother’s email (and his backup email address), but the verification code isn’t sending through and it won’t let me delete it (my brother probably does not use this email after).

Any help/advice appreciated.

Thanks Jhon, appreciate your help

Hi Jhon

Thanks for the advice but I can’t update anything as I can’t verify anything due to the email issue,

Thanks

Hi again Martín

It may be a delay in the services, you could try at another time of the day and request the code again, if the problem persists there may be a problem with your account, if so it is advisable to contact technical support directly through the following link:

https://support.xbox.com/contact-us

I really hope your problem is solved soon, remember in advance that in this forum we are only gamers like you, we are not Microsoft employees. Therefore we do not have access to accounts but we provide the best help at our disposal.

Hi again Martin

Perfect then, I can suggest some recommendations to keep your account more secure, among them are:

1. always keep your information up to date
2. Don't share your password with anyone
3. activate 2FA
4. Be careful with suspicious links from strange pages, they can hack you if you are not careful.

I hope something like this doesn't happen to you again, Happy New Year