v bucks credit issues

Hi,Enrique! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Are the v bucks appearing here?

https://account.microsoft.com/billing/orders

Try deleting your account´s cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, check for the v bucks again

The money is showing on the kids account and yes I have to approve purchases. When we go to buy something with V-Bucks we are prompted for a password, which we enter. Then nothing happens as he only has 100 V-Bucks in his account. The issue is
getting the credit changed into V-Bucks.

With the account that bought the Vbucks credits, go to
https://account.microsoft.com/billing/orders and check if the original purchase for V-Bucks went through, or if there are issues with the purchase of the V-Bucks credit.

If the V-Bucks were refunded on Microsoft's end, then you will have to talk to Microsoft support, and point them to the order that shows issues.

If the payment for V-Bucks shows as completed on the Microsoft orders page, you will have to talk to Epic Games support, and explain them, that on Microsoft's end the order was completed successfully.

You might also have to
check the transactions on the Epic website after signing in with the account of your son if there is a problem in the purchase history.

Hello HRICE1 how are you?
My name is Ezequiel I'm an Independent Consultant. When you redeem the v-bucks code, the v-bucks are credited to your Fortnite account, log into the game and see if your coin balances. If the coins are not credited to your account you need to request a refund.

His account will have the $10 credit for Microsoft, then he will need to go t ok the shop in fortnite and use that to purchase 1000 v bucks. He then uses the v bucks to buy a battle pass

Hope that helps