V-Bucks Charged Twice

No its not. I was charged a fee for V bucks on monday and then the same charge on tuesday

So that halfway worked. I purchased it twice so I should have 2000 v bucks but I only have 1000. I checked my purchase history and both purchases say complete and my bank account was charged for both purchases. So what do I need to do to get the rest?

Helló FlóriánSütő,

Megpróbálta megvásárolni a V-Bucks-ot a Fortnite-on, de nem kapta meg a V-Bucks-ot, és felszámították, igaz? Megvásárolták a V-Bucks-ot az Xbox-ból?

Ebben az esetben vegye fel a kapcsolatot az Xbox támogatásával, hogy segítséget nyújtsanak a probléma megoldásában ezen a linken: https://beta.support.xbox.com/contact-us



[original message]

Hello FlóriánSütő,

You tried to purchase V-Bucks on Fortnite but you didn't got V-Bucks and you were charged, is that true? Were the V-Bucks purchased from your Xbox?

In case that is the case, contact Xbox support so they can help you with this issue on this link : https://beta.support.xbox.com/contact-us

He sent my son a code where my son thought he was getting v bucks but really we paid for them and [mod removed] got the bucks and we were charged on oyr verizon account

You're going to want to change your Microsoft Acocunt password,

add two-factor authentication (2FA), and
additionally change your Privacy and Online Saftey Settings to require verification for purchases.

You should also change the password
and add additional security to your Epic Game account.

I do not think there is a regular recurring charge for v-bucks, so this is likely someone charging your account fradulently. You can see what orders were charged to your account, and if any of them are fradulent, then click "Get order help" and that will
provide details on how to reach the Billing department to dispute the charges on your account.

Please take the additional steps to secure your account to prevent these charges from happening again in the future.