Using a 360 console, I can't access the game I just purchased on Microsoft mobile account, help

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Make sure that the game is purchased under the same Microsoft account that is signed in on your Xbox 360 console, also make sure that it's the correct version that is for Xbox 360.

Please sign in to https://account.microsoft.com/billing/orders then check if you can seethe game order stated as "completed". Once confirmed, restart your Xbox 360 and search the game on 360 marketplace for you to download.

Hi. My name is Brilliant and I am happy to assist you today.

You can try access your Microsoft account from another device.
- Download and install the Xbox app on your Mobile device.
- Sign in using the same Microsoft account used to purchase the games.
- Link the Mobile Device with your console.
- Access and search for games in the app.
- Install game on console.

For more details on the above kindly visit: https://support.xbox.com/help/hardw...p&text=Open the app.,select Set up a console.

I hope this helps resolve your query.

Hey there,

Thank you for reaching out to us. I'd be happy to help.

Yes, you can use your Microsoft Account money to purchase the game on an Xbox 360 console. It just doesn't allow you to use that money online on the Xbox 360 Marketplace.

I want to use my Microsoft account balance to pay for something, but I don't see it listed as a payment option.

You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.


To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.

Give it a try if you can and let us know if it worked!

Hi Emily!

By any chance are you trying to use the credit on your Microsoft account? If so, I would like to let you know that you can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.

I don't own an Xbox 360. Does this mean I can't purchase the game at all?

You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.

i have no 360 tho.. :/