Using a 14-day trial of GP Ultimate when I already have Gold membership

TryingtoTry · Jul 28, 2020

My son recently replaced his controller after the mic jack of BOTH controllers that came with our game system broke within 4 months of starting to use mic/headphones (THAT is a design flaw issue I should take up with you, Microsoft, another day. He's a young
player.. And those controllers went down during the peek of COVID stay-at-home behavior, so he ended up having to spend about 2 years of birthday money on a basic controller + shipping...'cause there were none available anywhere locally.)

In the box with his new controller was a code for a 14 day trial of Game Pass Ultimate. And he wants to use it. But when I helped him try to redeem the code on his account, a warning displayed about converting all of the remaining membership to the Ultimate
trial and there being no way to reverse that conversion. It advises to go to www.xbox.com/gamepass for more details, but of course questions about this particular issue are not covered.

I am afraid he will lose more than 9 months of our pre-paid Gold membership and gain only 14 days of GP Ultimate. Is this the case?

Thanks in advance for any help with this!

:)

Smwutches

No. He will not lose the Gold. The Gold will be upgraded to Ultimate so he will have 9 months + the 14 days of Ultimate.

GamersGala

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

xcrimsonlegendx

The 14 day trial doesn't count as being gold, you aren't allowed to have guests play while using that temporary subscription. I had the same issue when I tried to use my 14 trial membership.

Mister Urkel

Hey OoooKay420,

Are you saying that you used the 14 day trial and then underneath the 14 days it stopped working? Its not 14 time you sign on it is 14 days from the day you first used the trial. If you liked what you saw and used when connected to live I suggest getting
a gold membership.

nialldowney

I am assuming the 14 days of gold is a free trial as microsoft do not sell 14 day gold memberships.. Free trials do not give you access to all the gold features. This is meant to be used to test the xbox live features. If you want access to gold exclusive
demos and access apps that require gold membership you will need to purchase a proper gold membership.

Using a 14-day trial of GP Ultimate when I already have Gold membership