Used code to renew xbox live but it still says that i need to renew it

Discus and support Used code to renew xbox live but it still says that i need to renew it in XBoX on Consoles to solve the problem; I entered in a new gold prepaid card today on xbox live to renew my subscription and it says it went through but when i go back to the home page it... Discussion in 'XBoX on Consoles' started by FearlessMedic11, Dec 25, 2015.

  1. Used code to renew xbox live but it still says that i need to renew it


    I entered in a new gold prepaid card today on xbox live to renew my subscription and it says it went through but when i go back to the home page it says that i only have 2 days left to renew it even though i just renewed it. I entered in the new code but
    im still getting that notification on my home page, does anyone know what is going on? I can't afford to spend another $60 on a new gold card cause i spent the money on this card. Will this notification go away after 24 hours? i checked my microsoft account
    and it says it expires 12/27/16 so im thinking that its renewed already but the notification is still there so i just need to find out if the code actually worked or if it didn't work.

    :)
     
    FearlessMedic11, Dec 25, 2015
    #1
  2. Xbox live ripped me off

    I renewed my xbox live yesterday. Says I still need to renew it. I can check my subscriptions and it says that it has been renewed, but my console won't accept it for some reason.
     
    Fire128Kilo549, Dec 25, 2015
    #2
  3. Prepaid Codes

    Having trouble redeeming my prepaid code to renew my 12 months of Xbox Live Gold.

    I have tried to renew on the Xbox and the Microsoft Website.

    The code has been checked my Microsoft and it is valid as well as it has not been used.

    My Xbox Live Gold ended today, I have a confirmation email as well as Microsoft support confirming it has ended. But, when I now enter my code to be redeemed a message says that I have an existing subscription which is stopping me from redeeming my code.

    Can anyone help?
     
    Corrupted Elf, Dec 25, 2015
    #3
  4. WPAK
    WPAK Guest

    Used code to renew xbox live but it still says that i need to renew it

  5. I cleared the cache but it didn't work. The notification is still there when i go to the home page. I'm not sure why its doing this but it's beginning to frustrate me.
     
    FearlessMedic11, Dec 26, 2015
    #5
  6. hedben2008
    hedben2008 Guest
    I've got the same issue. I used a prepaid 12 month Gold card over a month ago to renew my subscription. My account details show that the renewal worked, but I'm still getting the "Renew Gold for special offers, free games" message on my home screen.

    Clearing the system cache and restarting the console didn't solve it. Anyone have any other ideas??
     
    hedben2008, Dec 28, 2015
    #6
  7. WPAK
    WPAK Guest
    Ok, then one other option is to delete the profile from the console (profile only) then clear cache again, restart console, clear cache another time and redownloaded your profile. Before you attempt this be site you know the email and password for your profile.

    To remove/redownload the profile see the steps here:
    support.xbox.com/.../delete-xbox-live-profile-from-xbox-360-console


    It might also just take a couple of days to automatically disappear, the running out of join offer
     
  8. Used code to renew xbox live but it still says that i need to renew it

    The notification disappeared late on Sunday. It says that i have another year of gold so it turns out that i just needed to wait for the old gold to finish its cycle. Thanks for the help though, i really appreciate it.
     
    FearlessMedic11, Oct 31, 2018
    #8
  9. hedben2008 Win User

    Used code to renew xbox live but it still says that i need to renew it

    I've got the same issue. I used a prepaid 12 month Gold card over a month ago to renew my subscription. My account details show that the renewal worked, but I'm still getting the "Renew Gold for special offers, free games" message on my home screen.

    Clearing the system cache and restarting the console didn't solve it. Anyone have any other ideas??
  10. FearlessMedic11 Win User

    Used code to renew xbox live but it still says that i need to renew it

    I cleared the cache but it didn't work. The notification is still there when i go to the home page. I'm not sure why its doing this but it's beginning to frustrate me.
  11. FearlessMedic11 Win User

    Used code to renew xbox live but it still says that i need to renew it

    The notification disappeared late on Sunday. It says that i have another year of gold so it turns out that i just needed to wait for the old gold to finish its cycle. Thanks for the help though, i really appreciate it.
  12. WPAK Win User

    Used code to renew xbox live but it still says that i need to renew it

    Ok, then one other option is to delete the profile from the console (profile only) then clear cache again, restart console, clear cache another time and redownloaded your profile. Before you attempt this be site you know the email and password for your profile.

    To remove/redownload the profile see the steps here:
    support.xbox.com/.../delete-xbox-live-profile-from-xbox-360-console


    It might also just take a couple of days to automatically disappear, the running out of join offer
  13. WPAK Win User

    Used code to renew xbox live but it still says that i need to renew it

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Used code to renew xbox live but it still says that i need to renew it

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