Used 1,000 VIP Gems to redeem 20,000 credits, but only 10k shows up in my statement. Please ...

Hello CR TROOPER 014,

Since you purchased the same item twice, it shows up as one line item with a single charge of 1000. We see that we have received your claim today (March 13th) for two separate 10,000 Rewards Credits for 500 Gems each (1000 Gems). Since you claimed these
at the same time on the same day, the statement will not generate multiple events for the same item. Apologies for the confusion.

Deposit requests are only available when you have at least 1,000 credits pending, but less than 5,000. So it sounds like you requested a deposit and then redeemed gems for the 10,000 rewards credits. So what you got was the deposit you requested. The credits
you redeemed from the gems would be scheduled to deposit at the end of the month.

Gonna have to ditto the feeling. As soon as I saw the announcement I went to the vault to redeem. All that is left is freemium game currency and wallpapers, which I have no interest in either of those. I was trying to save up for another level’s reward
but not now.

I do not enjoy the thought of losing the value of my earned gems because I can’t redeem them for something that I would have used. 10k points is what my gems could have gotten me, but it’s looking like after the conversion I’m only going to get 500 unless
more options are put into the vault.

In my opinion, gems do have a real world monetary value because of the “rebates” one gets from buying games. A person could redeem 500 gems for 10k reward points which in turn could redeemed for $10.00 US. After the change the same 500 gems will only net
you $0.50 US. This is an unacceptable devaluation.

So please Microsoft, reinstate the gems for points options in the vault.

Support will check into that and post back, but those sound more like credits and not gems since there are currently no offers that award that many gems. They would be listed on the MyRewards section of the site as either pending or deposited in your statement.
There is an offer to earn 1250 credits for making your first purchase. Your statement would list what the 1,000 was from.

The option to request a deposit is only available when you have at least 1,000 credits pending, but less than 5,000. So you would not have been able to request a deposit at 21,000 credits. If you request a deposit and then redeemed gems for rewards credits,
the credits from the gems are scheduled to be deposited at the end of the month.