Urgently need help!

Sugarhoneybeee · Nov 20, 2022

I made an Xbox account over a decade ago. Apparently the account was made with my mother's old Hotmail account despite typing in my own email. Either way around 5 years ago I called tec support tryna change the email. It was painful hell and no help I hung up and gave up since I had access to my account. Well for the pass 2 year I've been trying to access my account after being signed out somehow. I tired too many times and it locked me out I tried a couple months later and the same message. I tried r access the email but I can't I don't even know any of the info on the account since it's my mother's and she's gone I can't ask her for the account stuff. I just want to not have to rebuy my games please help.

:)

Kenny H.

Did you already put the code in? There should be a card in the box somewhere with a prepaid code for the game.

onyxishere

And the last store you purchased from is now closed. I have posted an answer in your other thread as well. Basically for those who haven't seen it, you state you hit the console (rough treatment will break it). Also, after 7 xbox's you could have bought
on brand new and had free warranty repairs from Microsoft.

makinmagic3-F9C21CB9

Checked the in-game volume ?

Menu > Options > Sound/ Audio

Start > Options > Sound/ Audio

Chris21ce

You said your rank has gone back to 1 and only the game makers have permission to change unless you have recently met a hacker by mistake so I think its worth having a chat to the creators of the game it is possible there's an error on their servers.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sugarhoneybeee, I`m sorry for what is happening, but unfortunately to access your account you have to know the password and also the security information.

What you could try is to fill out the account recovery form via the link below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Urgently need help!