Urgent help needed trying to get back into my account!!!!!

Abigail Vine · Nov 23, 2021

Hi - my Xbox account has been suspended and no matter how many times I try and answer the questions on the authenticate account I can't seem to get back in.

We have given the Xbox Live ID, last 4 digits of the credit card, postcode, user name, last passwords we can remember ETC ETC...

Short of having a representative of Microsoft come to our house so we can PROVE it's us trying to get back in and show them our passports and the deeds of our house I HAVE NO IDEA WHAT TO DO!!!

My son is so upset. He has spent all his pocket money over the years buying games and other bits online for his games and he is currently banned from playing because, it seems, we can't remember all the details we need to get back in.

We don't even know why the account was 'compromised' in the first place.

I have now been locked out of the account for 24 hours and so can't even try to remember more answers to the questions in the form.

I can't do a love chat with anyone because to do that I have to be logged in

ITS DRVING ME NUTS and the fact that I can't even speak to a human on the phone about this is just literally the worst customer service from a corporate company I have ever experienced.

I need help to get back into the account ASAP.

:)

ngocphi

Locked out you mean not suspended

If you think your accounts been compromised I suggest your son stop sharing account details for gamesharing first

Second call support and ask for an unauthorized access case

However they look at the original data on the account

If you are failing the answers.Microsoft.com they use the same proccess

Smwutches

You would have to contact support directly by requesting a call back or chatting with support (use another account) at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do. Billing & Subscriptions and I don't recognize a charge usually works.

Abigail Vine

Hi - thanks for your reply.

My son doesn't share anything. He is a 'child' on my account -

And sorry - I meant account has been suspended....

Abigail Vine

Thank you... but my account has been suspended so I can't request a callback as I need to be logged in to do that......

I have tried calling Microsoft in both U.K. and US but it seems I can't actually speak to a human as the recorded message says to log in to you account and request a call back!!!

Help!

ninetyBR

I need to Remove automatic payment from my account urgently

Thanks

Urgent help needed trying to get back into my account!!!!!