Uploaded payment to wrong account

Discus and support Uploaded payment to wrong account in XBoX on Consoles to solve the problem; Hello anyone, Somehow it turned out I created two accounts for our X Box one, we bought an year subscription for XBOX gold and somehow I payd for the... Discussion in 'XBoX on Consoles' started by RemotePandora57, Mar 10, 2018.

  1. RemotePandora57
    RemotePandora57 Guest

    Uploaded payment to wrong account


    Hello anyone,

    Somehow it turned out I created two accounts for our X Box one, we bought an year subscription for XBOX gold and somehow I payd for the wrong account, is it possible to change the subscription to the right account?

    Thank you so much for an answer!

    Jacqueline

    :)
     
    RemotePandora57, Mar 10, 2018
    #1
  2. WeTheNorthRTZ
    WeTheNorthRTZ Guest
    My gamerpic seems to be wrong

    Happens to me too! I think whoever uploaded this to the marketplace uploaded the wrong one!
     
    WeTheNorthRTZ, Mar 10, 2018
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Mar 10, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Uploaded payment to wrong account

    You would have to try contacting support to see if they can cancel it for the wrong account so you can add it to the correct one. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Mar 10, 2018
    #4
  5. Smwutches Win User

    Uploaded payment to wrong account

    You would have to try contacting support to see if they can cancel it for the wrong account so you can add it to the correct one. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Smwutches Win User

    Payment with wrong account

    You would need to contact support and speak to billing to have them refund your first order and place a new order under the correct account. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. DeniqL Win User

    wrong account payment for gamepass

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    There is no way to transfer it. You could share it through the home xbox feature though

    https://support.xbox.com/help/hardware-network/...

    I would still advice you to try and get a refund to then get it on the right account

    To try and get a refund:

    You may be eligible to cancel your recurring subscription and request a refund, but not all subscription purchases are eligible for a refund. If you qualify for a refund, you will see the option to cancel immediately and request a refund when reviewing your subscription status.

    Head on over to https://account.microsoft.com/services

    Sign into your Microsoft account and choose the Services and Subscription tab on the web page

    Find the subscription you would like to cancel.

    Click Manage.

    Check if you are elegible for a refund
  8. juan van Win User

    Cant Buy Xbox Live

    It seems then you should be able to add a payment option if your not in on a family plan, Is something wrong with the region of the payment and your account?
  9. M3tal Daz3 Win User

    Uploaded voucher onto wrong account

    What you can do is set the purchasing account as xbox home to share the game among other accounts
Thema:

Uploaded payment to wrong account

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