Upgrading to Game Pass Ultimate isn't working

Discus and support Upgrading to Game Pass Ultimate isn't working in XBoX Sales and Promo to solve the problem; So 2 days ago I bought an Xbox Game Pass card for 3 months. At the time I thought that Xbox Game Pass came with Xbox Live Gold. My Subscription to Game... Discussion in 'XBoX Sales and Promo' started by EthySco, Apr 2, 2020.

  1. EthySco
    EthySco Guest

    Upgrading to Game Pass Ultimate isn't working


    So 2 days ago I bought an Xbox Game Pass card for 3 months. At the time I thought that Xbox Game Pass came with Xbox Live Gold. My Subscription to Game Pass Ultimate ran out yesterday so that's when I used the card. When I realized it doesn't come with
    Gold I tried to convert it to Ultimate. When I click the join button on the Game Pass Ultimate, it comes up with the conversion thing. Once I press continue it says " It looks like something went wrong, but we can help

    Contact Xbox support at support.xbox.com and we'll get you back to gaming."

    I want to play Minecraft with my friend but I can't do that until I get this fixed.

    Also, I've tried joining multiple times on my phone, my Xbox, and my laptop.

    :)
     
    EthySco, Apr 2, 2020
    #1
  2. EthySco Win User

    Upgrading to Game Pass Ultimate isn't working

    Yes I do see an expiration date. It says it expired today which is weird because it expired yesterday.
  3. Sayann X Win User

    Upgrading to Game Pass Ultimate isn't working

    That's why you have to be re-established for at least a month.
  4. EthySco Win User

    Upgrading to Game Pass Ultimate isn't working

    Yes. I no longer have a valid subscription.
  5. Sayann X Win User

    Upgrading to Game Pass Ultimate isn't working

    So you no longer have a valid subscription?
  6. Sayann X Win User

    Upgrading to Game Pass Ultimate isn't working

    Hello, when you go to your account, do you see a subscription expiration date? Have you tried to re-enter your subscription card code? Can you tell us more about the expiry date of your subscription?
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Upgrading to Game Pass Ultimate isn't working

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