upgraded to xbox one s, still no 50k points 3 weeks later

Barkeep113 · Jan 11, 2017

I upgraded to xbox one s from a 360. Part of the package was 50K points if purchased by 12/31/16. I ordered it on 12/19 and received it before the 25th. I set it up and logged on before 12/31. It's been well over 14 days; will I be getting the 50k reward
points?

:)

EMPTYxCLIPS · Jan 11, 2017

Rewards Not Showing

Purchased a new xbox one s on black Friday. Went through the rewards portal for the 50k points offer. Was told that the points would be deposited 15 days after shipping. It's been 3 weeks since the xbox shipped and still no points. The added points were
a determining factor on where I purchased my new xbox. Will return to the Microsoft store I guess.

WOLVERINES1997 · Jan 11, 2017

Missing 50k points for upgrading to Xbox one s from Xbox one

I purchased an Xbox one s on November 24th and I am supposed to get 50k rewards points for upgrading to Xbox one s from Xbox one in the month of November or December. It has been over 30 days and still no 50k points. I called and posted here before and still
no help. Please contact me to correct this situation. Gamer tag . *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

SRX1364049401ID is the customer conversation number that verifies the 50k rewards I was promised customer service rep Eda P

XBLRewards8 · Jan 12, 2017

Hello Barkeep113,

We see that the Credits for this offer were placed as pending on the third of January. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit.
Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, you should expect a deposit of these Credits as usable currency by the end of month deposit.

XBLRewards8

Hello Barkeep113,

We see that the Credits for this offer were placed as pending on the third of January. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit.
Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, you should expect a deposit of these Credits as usable currency by the end of month deposit.

Anguis Rex

I'm going to brace you before the official response because I have had problems about the One S upgrade as well; you will not be eligible for the 50K points unless you already had an Xbox One and purchased another Xbox One S. Best of luck on the rest.

Elessar1191

Ah right, well I also saw the one about upgrading worth 30k reward points. I thought that was for current XB1 owners upgrading to XB1-S and the other that I mentioned worth 50k for 360 owners upgrading to a brand new XB1/XB1-S.

Not exactly their finest hour in clarity. Still I expect some points coming my way as the offer was the only reason I chose to upgrade and buy it direct from Microsoft - even if its the lower 30k amount.

Thanks for the heads up though.

Karazun

Same Problem, but different Xbox one S (500GB + Battelfield 1)

I ordered the Xbox one S over the Microsoftstore with free express delivery 2 weeks ago. I received the Box a few days later, but i still waiting for the 50.000 points.

XBLRewards8

Hello xSMOKEx 20,

After following up with our platform team, it looks like the MyVIP re-calibration took priority over other operations this week, which delayed our manual adjustments somewhat. You should see it pending within the next 1-3 days. Apologies for the confusion.

upgraded to xbox one s, still no 50k points 3 weeks later