upgraded to xbox one s, still no 50k points 3 weeks later

Discus and support upgraded to xbox one s, still no 50k points 3 weeks later in XBoX Rewards & Social to solve the problem; I upgraded to xbox one s from a 360. Part of the package was 50K points if purchased by 12/31/16. I ordered it on 12/19 and received it before the... Discussion in 'XBoX Rewards & Social' started by Barkeep113, Jan 11, 2017.

  1. Barkeep113
    Barkeep113 Guest

    upgraded to xbox one s, still no 50k points 3 weeks later


    I upgraded to xbox one s from a 360. Part of the package was 50K points if purchased by 12/31/16. I ordered it on 12/19 and received it before the 25th. I set it up and logged on before 12/31. It's been well over 14 days; will I be getting the 50k reward
    points?

    :)
     
    Barkeep113, Jan 11, 2017
    #1
  2. EMPTYxCLIPS
    EMPTYxCLIPS Guest
    Rewards Not Showing

    Purchased a new xbox one s on black Friday. Went through the rewards portal for the 50k points offer. Was told that the points would be deposited 15 days after shipping. It's been 3 weeks since the xbox shipped and still no points. The added points were
    a determining factor on where I purchased my new xbox. Will return to the Microsoft store I guess.
     
    EMPTYxCLIPS, Jan 11, 2017
    #2
  3. Missing 50k points for upgrading to Xbox one s from Xbox one

    I purchased an Xbox one s on November 24th and I am supposed to get 50k rewards points for upgrading to Xbox one s from Xbox one in the month of November or December. It has been over 30 days and still no 50k points. I called and posted here before and still
    no help. Please contact me to correct this situation. Gamer tag . *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    SRX1364049401ID is the customer conversation number that verifies the 50k rewards I was promised customer service rep Eda P
     
    WOLVERINES1997, Jan 11, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    upgraded to xbox one s, still no 50k points 3 weeks later

    Hello Barkeep113,

    We see that the Credits for this offer were placed as pending on the third of January. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit.
    Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, you should expect a deposit of these Credits as usable currency by the end of month deposit.
     
    XBLRewards8, Jan 12, 2017
    #4
  5. XBLRewards8 Win User

    upgraded to xbox one s, still no 50k points 3 weeks later

    Hello Barkeep113,

    We see that the Credits for this offer were placed as pending on the third of January. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit.
    Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. Therefore, you should expect a deposit of these Credits as usable currency by the end of month deposit.
  6. Anguis Rex Win User

    I recently upgraded to XB1 per the upgrade Mission, but still haven't received my 50k reward points.

    I'm going to brace you before the official response because I have had problems about the One S upgrade as well; you will not be eligible for the 50K points unless you already had an Xbox One and purchased another Xbox One S. Best of luck on the rest.
  7. Elessar1191 Win User

    I recently upgraded to XB1 per the upgrade Mission, but still haven't received my 50k reward points.

    Ah right, well I also saw the one about upgrading worth 30k reward points. I thought that was for current XB1 owners upgrading to XB1-S and the other that I mentioned worth 50k for 360 owners upgrading to a brand new XB1/XB1-S.

    Not exactly their finest hour in clarity. Still I expect some points coming my way as the offer was the only reason I chose to upgrade and buy it direct from Microsoft - even if its the lower 30k amount.

    Thanks for the heads up though.
  8. Karazun Win User

    50K points ??? I just bought the Gears 2TB edition 3 weeks ago...very sad.

    Same Problem, but different Xbox one S (500GB + Battelfield 1)

    I ordered the Xbox one S over the Microsoftstore with free express delivery 2 weeks ago. I received the Box a few days later, but i still waiting for the 50.000 points.
  9. XBLRewards8 Win User

    Still Missing 50K Rewards Points for XB1 S Upgrade

    Hello xSMOKEx 20,

    After following up with our platform team, it looks like the MyVIP re-calibration took priority over other operations this week, which delayed our manual adjustments somewhat. You should see it pending within the next 1-3 days. Apologies for the confusion.
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upgraded to xbox one s, still no 50k points 3 weeks later

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