Upgraded to S with 50k Rewards offer, only 30k Rewards Posted

Medicine Bow · Dec 19, 2016

I ordered a new Xbox One S during Black Friday (Order #9870176178) to take advantage of the 50k Rewards upgrade offer shown on the MS Store page. 30k points were just posted to my account. Please correct this and post the full 50k Rewards.

:)

Medicine Bow · Dec 19, 2016

What happened to my rewards?

I bought an xbox one s during black friday from the MS store, which was advertising 50k rewards for upgrading. Last week 30k rewards posted to my account. I complained here and was told I was not eligible for the 50k offer, with no explanation why. If
I wasn't eligible, the store shouldn't have displayed the offer to me, IMO.

Now, a week later, even the 30k rewards seem to have disappeared from my account. First I was shorted with no explanation, and now even those points have vanished without a trace.

Please 1) explain why the store showed me an offer that I was somehow not eligible for, and 2) replace the missing rewards points in my account.

Medicine Bow · Dec 19, 2016

Upgraded to S for 50k rewards offer, only given 30k. ****?

You can repost in the support section to see if support will clarify, but the 50,000 credit offer was not actually sent to all members so not everyone was eligible. If you weren't chosen for the offer (chosen meaning you had the offer emailed directly to
you or it showed on the Missions page of the Rewards site when you were signed in), then you would receive the credits for the default offer of 30,000 credits.
Click to expand...

Well, the offer showed up on the xbox page in the store, when I was logged in. If I wasn't eligible, they shouldn't have shown it to me, IMO.

Also, apparently you're not supposed to complain, because I now can't see the 30k points in my account any more. Seriously, ****?

Medicine Bow · Dec 19, 2016

Xbox Live Rewards

XBLRewards8 · Nov 3, 2018

Hello Medicine Bow,

That offer was only for select members. Since you were not selected for this offer, you were given the default 30,000 Credits. If you had been selected, that offer page would have shown you a code for free expedited shipping.

XBLRewards8

Hello Medicine Bow,

That offer was only for select members. Since you were not selected for this offer, you were given the default 30,000 Credits. If you had been selected, that offer page would have shown you a code for free expedited shipping.

Medicine Bow

https://rewards.xbox.com/x1s-console-upgrade/

[IMG]

Elessar1191

Ah right, well I also saw the one about upgrading worth 30k reward points. I thought that was for current XB1 owners upgrading to XB1-S and the other that I mentioned worth 50k for 360 owners upgrading to a brand new XB1/XB1-S.

Not exactly their finest hour in clarity. Still I expect some points coming my way as the offer was the only reason I chose to upgrade and buy it direct from Microsoft - even if its the lower 30k amount.

Thanks for the heads up though.

Medicine Bow

You can repost in the support section to see if support will clarify, but the 50,000 credit offer was not actually sent to all members so not everyone was eligible. If you weren't chosen for the offer (chosen meaning you had the offer emailed directly to
you or it showed on the Missions page of the Rewards site when you were signed in), then you would receive the credits for the default offer of 30,000 credits.

Well, the offer showed up on the xbox page in the store, when I was logged in. If I wasn't eligible, they shouldn't have shown it to me, IMO.

Also, apparently you're not supposed to complain, because I now can't see the 30k points in my account any more. Seriously, ****?

Smwutches

You can repost in the support section to see if support will clarify, but the 50,000 credit offer was not actually sent to all members so not everyone was eligible. If you weren't chosen for the offer (chosen meaning you had the offer emailed directly to
you or it showed on the Missions page of the Rewards site when you were signed in), then you would receive the credits for the default offer of 30,000 credits.

Upgraded to S with 50k Rewards offer, only 30k Rewards Posted