Upgraded my ps5 now forza account won’t link to my new console how do I fix this?

Hi there! This is Virginia O.

I understand that you are experiencing issues signing into Forza account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Be guided that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Please make sure that you are signing in with the exact Microsoft account you originally linked to your Forza profile. Even a small typo or switching between multiple accounts can lead to issues. Also, verify that you’re logged into the correct PlayStation Network (PSN) account on your console.

And then use the In-Game linking process for Forza Horizon 5, the linking process is designed to be initiated from within the game itself.

Launch Forza on your PS5. At the title screen, choose the option to link accounts.

An access code will appear on-screen; take note of it.

Open a web browser on any device and navigate to microsoft.com/link.

Input the given code and follow the prompts to sign in with your Microsoft account, double-checking that the information matches your prior account details.

This process re-establishes the connection between your PSN and Microsoft accounts as required for gameplay.

Make sure that both your PS5 system software and Forza Horizon 5 are updated to the latest versions.

If the issue persist after performing the troubleshooting steps, kindly uninstall and then reinstall the game in order for the corrupted files will be deleted.

Thank you for your cooperation.

Hi, it keep on taking me too a sisu.xboxlive.com website and I’ve received messages saying im logged in but when I open the game it still want me too link accounts

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask, what is the exact error or issue that you're experiencing Xavier? This will determine the steps we have to perform.

Hi Jovani,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues linking your Forza Horizon 5 on your PlayStation 5 account.

Before following these steps, please ensure you have done the following:

Create a Microsoft account.

Create a PlayStation Network account.

Confirm the account has an active PlayStation Plus subscription to play online.

Install Forza Horizon 5 on the PlayStation 5 console.

Once confirmed that you meet all the above requirements, here's the steps on how to link accounts in Forza Horizon 5.

Launch the game and select “Start Game” at the Title Screen.

When the Microsoft Account Login menu appears, select “Link Accounts.”

View the access code displayed.

Visit the listed website (microsoft.com/link) on a browser. Scanning the on-screen QR code will also take you to the same website.

Enter the code that is displayed on the in-game window, “Sign In With Your Microsoft Account.”

Enter the Microsoft account information when prompted.

Ensure the account details are correctly displayed on the console screen when they pop up, and select “Confirm Linking” after checking the box that verifies your account details are correct and that you understand you cannot change them later.

If you've done all the possible troubleshooting steps but you're still having issues with this specific game, I would recommend that you submit a support ticket directly to the developers of the game. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://support.forzamotorsport.net/hc/en-us/re...

Regards,

Alvaro

Hi Sonny,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear about your situation. I understand that you want to unlink the forgotten Microsoft account from your Playstation.

However, according to Minecraft's policy, once a Microsoft account has been linked to a PlayStation account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account.

If you choose to unlink accounts, then purchases will be returned to the account which made the purchase. Even after unlinking, Microsoft and PlayStation accounts can only be re-linked to the original account. It cannot be unlinked without loss of access to entitlements and Minecoins on other platforms.

What I would recommend is to create a new PSN account where you could link your new Minecraft account.

Here's the full article with all the FAQ regarding Minecraft for Playstation:

https://help.minecraft.net/hc/en-us/articles/36...

If you have requests related to your PSN account, contact Playstation support through:

https://www.playstation.com/en-us/support/plays...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please note that in this public community forum, we are gamers like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account related questions about Minecraft, I recommend that you submit a ticket directly to Minecraft support so you can be guided by Minecraft specialists. In this way, we can be assured that your case will be logged, attended and monitored in a timely manner. Please use this link:

https://help.minecraft.net/hc/request/new

Regards,

Alvaro