Upgraded but charged for both subscriptions

Discus and support Upgraded but charged for both subscriptions in XBoX Accessibility to solve the problem; Hi, I just noticed on my account that after I upgraded to the Xbox game pass I have been getting charged for both gold live & game pass every month. My... Discussion in 'XBoX Accessibility' started by CooperWilde, Dec 20, 2019.

  1. CooperWilde
    CooperWilde Guest

    Upgraded but charged for both subscriptions


    Hi, I just noticed on my account that after I upgraded to the Xbox game pass I have been getting charged for both gold live & game pass every month. My understanding is when you get game pass Xbox gold live is included therefore no need to pay for gold
    live?

    :)
     
    CooperWilde, Dec 20, 2019
    #1
  2. luissolid Win User

    Upgraded but charged for both subscriptions

    Ok, if you see that you account says Xbox Game Pass Ultimate you can contact Xbox Support...

    Heres is the link:

    https://beta.support.xbox.com/help/subscriptions-billing/browse

    Regards!
  3. luissolid Win User

    Upgraded but charged for both subscriptions

    Hi, I just noticed on my account that after I upgraded to the Xbox game pass I have been getting charged for both gold live & game pass every month. My understanding is when you get game pass Xbox gold live is included therefore no need to pay for
    gold live?
    Hello welcome to the forums! first check your account here: https://account.microsoft.com/services/

    In there you can check what type of subscriptions you have active, for the way you describe its like you have Xbox Live Gold and Xbox Game Pass.

    The subscription that have Xbox Live Gold and Xbox Game Pass as one serice is Xbox Game Pass Ultimate!

    You will see active like this in your account:


    [​IMG]


    Regards!
  4. {Parity} Win User

    Upgraded but charged for both subscriptions

    That is for GamePass Ultimate.
  5. CooperWilde Win User

    Upgraded but charged for both subscriptions

    I upgraded to game pass ultimate but being charged for both game pass ultimate & live gold
  6. Viper7Gamer Win User

    Upgraded but charged for both subscriptions

    Game Pass Ultimate includes Xbox Live Gold, Game Pass for Console and Game Pass for PC.

    You must have just Game Pass and Xbox Live Gold.
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Upgraded but charged for both subscriptions

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