upgrade from Live Gold to Game Pass Ultimate?

the upgrade from Xbox Game Pass to Game Pass Ultimate combines Game Pass with Xbox Live Gold, that is why Game Pass Ultimate costs more than standard Game Pass, and the combined cost is cheaper than having Live Gold and Game Pass as separate subscriptions

did you upgrade to Game Pass Ultimate after getting the code for 12 months Live Gold?

if you upgrade it will say that the Live Gold is cancelled.

if you did upgrade, check that your Game Pass Ultimate is active.

if it is active then everything is working as it should be and you will still have all the features of Live Gold, but they will be under your Game Pass Ultimate subscription instead.

I upgraded to game pass ultimate but being charged for both game pass ultimate & live gold

Hi,

Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
You need to contact Xbox Support to reinstate your lost membership.

To contact them, please go to this site:

https://support.xbox.com/en-US/contact-us

If You Get Game Pass Ultimate It Will Convert Your Xbox Live Gold 1 Year Into Game Pass Ultimate For The Remaining Time Left On Your Year Subscription. So For Example If You Have Xbox Live Gold Paid For A Year And You Upgrade To Game Pass Ultimate It Will Convert It To One Year Game Pass Ultimate Or However Many Months You Have Left Of Your Subscription.

(Make Sure It Says Upgrade To Game Pass Ultimate So It Will Convert Your Gold To Game Pass)