Updating my Star Rank and Credits

Discus and support Updating my Star Rank and Credits in XBoX Rewards & Social to solve the problem; I just spent over $300 USD and my star rank hasn't updated nor my credits. I can list purchases if needed, and they were made Feb 27th. Would... Discussion in 'XBoX Rewards & Social' started by froggyprincess1984, Mar 4, 2017.

  1. Updating my Star Rank and Credits


    I just spent over $300 USD and my star rank hasn't updated nor my credits. I can list purchases if needed, and they were made Feb 27th. Would appreciate if it can be fixed to properly reflect both amounts.

    :)
     
    froggyprincess1984, Mar 4, 2017
    #1
  2. Missing rewards credits from November 2016

    Hi,

    I was looking over my past reward points earnings and I noticed that November didn't give me credit for being Gold, even though my subscription is valid for over another year and hasn't lapsed.

    31/10/16 - MyVIP Star Rank 1 (Gold) - 1,000 Credits

    30/11/16 - MyVIP Star Rank 1 - 400 Credits

    31/12/16 - MyVIP Star Rank 1 (Gold) - 800 Credits

    Please can I get my missing 400 credits Updating my Star Rank and Credits :)

    Thank you.

    Jo
     
    angelsk-3E8CD543-1941-4F81-939B-4901948BE6A4, Mar 4, 2017
    #2
  3. Can't redeem on Xbox

    I have 20,000 reward points. I want to redeem them on the Xbox store.

    Pending Credits

    Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

    [table][tr][td]12/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]5,157 Credits [/td][/tr][tr][td]11/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]5,333 Credits [/td][/tr][tr][td]10/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]800 Credits [/td][/tr][tr][td]09/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]2,400 Credits [/td][/tr][tr][td]08/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]400 Credits [/td][/tr][tr][td]07/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]1,200 Credits [/td][/tr][tr][td]06/30/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]3,200 Credits [/td][/tr][tr][td]05/31/2017 [/td][td]MyVIP Star Rank 2 (Gold) [/td][td]1,600 Credits [/td][/tr][/table]
     
    ItsGameOverNow, Mar 4, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Updating my Star Rank and Credits

    Hello DownbeatMink8,

    We see that you have not spent enough to be promoted to your first star. Keep in mind the eligibility requirements from our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    Since your Xbox store purchases have not yet earned you your first star, you are not yet eligible for MyVIP payback.
     
    XBLRewards8, Mar 6, 2017
    #4
  5. XBLRewards8 Win User

    Updating my Star Rank and Credits

    Hello DownbeatMink8,

    We see that you have not spent enough to be promoted to your first star. Keep in mind the eligibility requirements from our FAQ:

    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

    Since your Xbox store purchases have not yet earned you your first star, you are not yet eligible for MyVIP payback.
  6. Gixxer17 Win User

    My 250 points i did not receive them after answering the survey

    Haven't gotten the credits for this either and i'm not getting reward credits for purchases i made in december with my MyVIP 1 star rank.
  7. XBLRewards8 Win User

    Reward credits/ my star rank

    Hello Weeezin,

    I can confirm Smwutches response. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be
    deposited in the mid-month deposit the following month. Regarding how to earn Credits in general, you can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
    the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
    get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).
  8. Smwutches Win User

    Reward credits/ my star rank

    Your credits would be scheduled to deposit on the 12th.

    As far as your purchases, are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive
    VIP rebates. Rebates are calculated after the end of the month and given by the 15th of the next month.
  9. phillykid903 Win User

    hi 3rd post now and i still ask why i havent gotten any of my deposits since october???

    this is the best i could do

    Close Window

    Print Window

    MyStatement
    All you need to know about your rewards, at a glance. See what activities you've completed on Xbox One or Xbox 360, track your month-to-month progress, and watch your lifetime Rewards Credits total grow.

    Total Pending Rewards Credits: 0
    Lifetime Credits Earned: 239,650
    Lifetime Microsoft Points Earned: 1,390
    Pending Credits
    Credits you've earned that have not yet been converted to cash and deposited into your Microsoft account.

    11/30/16 - MyVIP Star Rank 4 (Gold) - 4,800 Credits

    10/31/16 - MyVIP Star Rank 4 (Gold) - 9,600 Credits

    09/30/16 - MyVIP Star Rank 4 - 10,400 Credits
Thema:

Updating my Star Rank and Credits

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