Updating email address, verification link not working??

KindaMinotaur47 · Apr 2, 2018

Hi, I am trying to change the email address linked to my sons xbox account. I have followed the step by step guide for adding an alias, and get as far as receiving the verification email. But when I click on the verify link it takes to to my basic information
page on my microsoft account page, and then when I try and make that email my primary alias it just resends me the link email.

I have been going round in circles for two days now, and would really like someone to help!!

We don't use the old email anymore, and would really like it taken off our account, and update our sign in email to the new one.

Any ideas??

Thanks

:)

SquareChicken18 · Apr 2, 2018

Multi profile?

Thanks for your help. We are signed in with my email. We clicked new and entered my son's email and this is what we got when we tried to verify:

Incorrect email address

The Microsoft account that you signed in with is not the email address that needs verification. To verify the correct email address, follow the instructions in your verification email message, and then sign in with the email address referenced in that message.

CHILEJOE · Apr 2, 2018

Updating email address

I'm just going to clarify on Vibroplex's obscure message. If you lose access to all proofs on the account then yes, you do have to wait for the 30 day cool down period. This is another security measure intended to protect your account. However, if you have
access to one proof on the account, you can confirm the proofs you are attempting to add with the one proof you have access to. If you confirm these proofs, they are added instantly with no delay.

So yea. If you lost access to the proofs on the account, bummer man, and I feel your pain. Hope you get this resolved.

Mister Kernel · Apr 3, 2018

Hi there KindaMinotaur47 ! Thanks for reaching out to us.

Totally understand how frustrating this can be! However for an account issue like this, we recommend reaching out to the
chat/phone team when you get a chance. They should have the proper tools/resources to take a deeper look into this.

Thanks & take care!

Mister Kernel

Hi there KindaMinotaur47 ! Thanks for reaching out to us.

Totally understand how frustrating this can be! However for an account issue like this, we recommend reaching out to the
chat/phone team when you get a chance. They should have the proper tools/resources to take a deeper look into this.

Thanks & take care!

notahappymunki

Just thought of another thing;

5.) Why is there no verification email sent regarding a change of email address or location linked to the gamertag? It strikes me that all (?) of these instances could have been avoided if when the details were changed a simple verification email was sent
to the original email address asking them to authorise the change? Isn't that pretty much standard practice these days?

bootloop

As per my notes above this issue appears to have been caused by Microsoft not sending the verification email from XBOX to link the accounts and ROBLOX for allowing the account to continue without this verification.

IF Microsoft could resend this verification it means the email address would be registered with the ROBLOX account allowing them to verify the ownership.

richlamp

Firstly, there was a reference number on my email, in small print at the bottom. So sorry for saying there wasn't.

And I've contacted Phone Support and spoken to a very nice gentleman who was able to see the alternate email that was linked to my account and sent a verification number to that address.

And so the issue should be sorted within the next 24 hours apparently, with my new email address no linked properly to the account, so in the future any verification emails will get sent there rather than that old email that I no longer have access to.

iTsFx

Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you.

If you no longer have access to the email address associated with your Microsoft account, you will need to update your email address in order to receive authentication codes and other account-related information.

Here are the steps you can follow to update your email address associated with your Microsoft account:

Go to the Microsoft account sign-in page and log in with your current email address and password.

Once you are signed in, click on your profile picture or initials in the top right corner of the page, and select "View account" from the dropdown menu.

On the Account page, click on "Your info" in the navigation bar at the top of the page.

Under "Contact info," click on "Email."

On the Email page, you can add a new email address under "Add email." Enter your new email address, and click on "Add email."

Microsoft will send a verification code to your new email address. Enter the verification code on the Email page and click on "Verify."

Once your new email address is verified, you can select it as your primary email address by clicking on "Make primary" next to the email address.

After you have updated your email address, you can use the new email address to authenticate your Microsoft account and update your Xbox Live privacy settings.

Note: If you have enabled two-step verification, you may need to update your authentication method to use the new email address. You can do this by going to the Security page on your Microsoft account and selecting "Update info" under "Security info."

Updating email address, verification link not working??