Updating elite 2 controller warranty for replacement

Super Barcud · Apr 27, 2021

Tonight I have been passed around 8 different people
tonight over a period of some 3 hours, on phone and chat?

I have proof of purchase of 28th of April 2020, the info held by microsoft says the warranty expired 21/02/2021. I've been trying to update the warranty for
the last 3 hours with the proof of purchase so I can use the warranty to get a
replacement elite 2 controller as the left bumper on mine has become unresponsive
and the right bumper is deteriorating.

I get the feeling that microsoft don't want to
update the warranty to avoid replacement.

My daughter, who is disabled gets a lot of pleasure
from the XBox and the controller, and is devastated that she can't use it properly,
she has difficulty at the best of times but this makes it more difficult.

What can I do, feeling really let down?

:)

Super Barcud

That's what I was trying to do followed the instructions regarding warranty on the website, had my proof of purchase at the ready and got passed around 8 people. Ironically the first one was going to email a link to upload proof of purchase but got cut off and email never arrived.

ngocphi

To update the warranty you have to contact support and get there fax number to update eir

XBF Amber M

Hi Helmut,

Thanks for the reply containing an update. At this point, since you've fully updated your PC and the drivers, etc, tried wireless and wired connections to attempt to update the Elite controller, as well as other devices and other internet connections, the
fact that your Elite Controller will not update or accept an update likely means that there is something wrong with the controller itself and it may need either replacement or repair. If your Elite controller is in warranty, then I would recommend that you
set it up for repair or replacement. Below is a link that you can use to check the warranty and set up a replacement or repair for that:

Request an Xbox controller replacement

If you'd prefer assistance with setting up a repair/replacement, then I'd recommend that you
request a call back from Xbox Support.

I hope this helps out a bit further.

xxxTIMBURYxxx

The Elite Series 2 controller has a 1 year warranty.

If your controller isn’t working and needs replacing, go to https://beta.support.xbox.com/help/hardware-network/controller/controller-warranty and
enter the controller’s serial number at the bottom of that page. For the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.

brandiesel1

Is it a standard controller or an Elite controller?

If it’s standard you’ll have to replace the controller unfortunately. If it’s an elite you can get it serviced or replaced if it’s still under warranty.

Updating elite 2 controller warranty for replacement