Updating Apps issue (Alpha Ring)

Hi SnoFox,

This has been a known issue for a while now and acknowledged by the Xbox Preview team and were testing a fix for this issue in the Alpha ring back in December. Since then, there has been no updates but based on this

article I'm assuming the issue was resolved in the Alpha ring preview update but doesn't seem to have gone live yet. There could have been some setbacks or the issue re-surfaced.

This was being tested in the Alpha ring, which is the first ring to test preview updates and requires an invitation to join, and has preview updates with the potential to have the most bugs so it's possible it's stalled in the Alpha ring.

My suggestion is to report the issue through the Xbox Insider Hub app, which you can do so by the report a problem option in the power menu after you have the app downloaded.

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

If you join the Insider program, eventually it should get pushed to the other preview rings and you can get the fix in an upcoming preview update before it would go live.

Hi David,

Thank you for coming to the Xbox forums. This is a known issue that is being worked on currently in the alpha ring of the Xbox Insider program. The alpha ring had an update yesterday and a blog post on

Xbox Wire states it's being tracked.

"My Games and Apps

• We are tracking the video corruption issue with Youtube and Netflix 4k playback."

You can always help with the process by reporting the issue through the Xbox Insider Hub app. Just follow this guide

"How to provide feedback as an Xbox Insider" for instructions on how to report the issue.

Hi, Download the Xbox Insider hub app from the Microsoft store, Launch the app, On the main landing page, select Insider content. Under System, select Xbox One Update Preview. Select Join or Manage. Choose a Preview ring from the available selections.
Alpha/Alpha skip ahead may be greyed out, as those rings are invite only.

The new update is only out for some Alpha & Alpha skip ahead insiders at the moment.

If you're in the Omega ring then you'll probably be the last ring to get the update before it's released to everyone.

This has supposedly been fixed, along with a bunch of other stuff, in an update that's available for people in the preview program (alpha ring) now.

So, if you're in the alpha ring, check for updates and you should see it there ready to install.

If you're not in the alpha ring, or you're not in the preview program at all, I expect they'll roll out an update with a bunch of fixes in it to the public fairly soon.