Updateing account information

Hello Gloddox,

We cannot complete a deposit of CAD from your Canadian Rewards Account into your US Microsoft Account, since your Microsoft Account only accepts the USD regional currency.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.

I read a prior support post that I made and I opted out of the program to rejoin under my current account region. Well the reply given by the support guy or girl said that my rewards that were not deposited could be brought over well I'd like to have my
5250 credits brought over then

Hello PrFcTxRody,

We responded to your post at (https://forums.xbox.com/en-US/thread/536a1ed5-f947-4a5f-9f80-a6310c2a6098). You have still not closed your US Rewards Account, as shown
by you still having a 2010 join by date, multiple Credits in your account, and the deposit error persisting. If you had created a new Rewards Account, none of these would be there. For example, your join by date would neither have 2010 or ??? but say 2016.

Hello scratch24,

Your deposit is being prevented due to a mismatch between your Spanish Rewards Account region and your US Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hi Rafael,

Thanks for your post! It seems like this is an account recovery that your account is going through to update your security information, unfortunately there is no way to bypass the 30 day wait for your information to change.

For more information check out: Update all of your Microsoft account security information.

I hope this helps.