Updated xbox one and now all my games saved to harddrive wont play

Discus and support Updated xbox one and now all my games saved to harddrive wont play in XBoX Games and Apps to solve the problem; I was playing my games just fine and decided to connect online and an update was shown needed. I updated my xbox and games and now my games wont play... Discussion in 'XBoX Games and Apps' started by RIDGIDREDROCKET, May 2, 2019.

  1. Updated xbox one and now all my games saved to harddrive wont play


    I was playing my games just fine and decided to connect online and an update was shown needed. I updated my xbox and games and now my games wont play and I get an error code of 0x97dd001e. whats going on here?

    :)
     
    RIDGIDREDROCKET, May 2, 2019
    #1
  2. RIDGIDREDROCKET Win User

    Updated xbox one and now all my games saved to harddrive wont play

    The games are on the hard drive, they came from disks purchased about 3 years ago i was able to play them before this last xbox update so they should show up in my profile history as licensed in the past. The problem is i have been playing them so long
    on hard drive i no longer have the disks. I Don't think its right that i have been playing these games and now since an update i might have to buy them again.
  3. PalmettoBling Win User

    Updated xbox one and now all my games saved to harddrive wont play

    I would recommend starting with a full power cycle by pressing the Xbox button down for 10 seconds until it shuts off, power it back up and try again. See if they launch after that, if not, we can get some next best troubleshooting steps.
  4. XBF Felixx P Win User

    Updated xbox one and now all my games saved to harddrive wont play

    Hey
    RIDGIDREDROCKET
    !

    Thank you for reaching out. I'm sorry to hear about the error that you're receiving after the update. If you haven't done so already, go ahead and try performing a Soft console Factory
    reset
    on your console by doing the following:

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select System.
    5. Select Console info & updates.
    6. Select Reset console. [Keep my Games and Apps]
    Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

    Hope this helps! Let us know!

    Felix

    Xbox forums support
  5. XBF Crystal P Win User

    Updated xbox one and now all my games saved to harddrive wont play

    Hey there Ridgidredrocket,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with playing downloaded games from a disk that are in your external hard drive. To help clarify:

    • Are the games you are trying to play disc games?
    • Do you have any issues with digital games?
    • Have you checked your
      Microsoft Account transactions
      to ensure the license is on this account?

    If the issue involves games downloaded from Disc, you will need the discs to re-enable the game license for the downloads. If the content is digital, check out this article:

    Error 0x87dd001a occurs when you use your Xbox One
    .

    We also currently have a
    service alert
    affecting Purchase and Content Usage. Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience. If you would like to
    sign up for the Notify me feature, visit the following link:
    https://support.xbox.com/xbox-live-status
    .

    Hope this helps.
  6. RIDGIDREDROCKET Win User

    Updated xbox one and now all my games saved to harddrive wont play

    I have reset my console and now it asks if the games i saved to harddrihar are mine. It wants me to put the disk into the drive to load. Since these games were loaded about 3 years ago i no longer have the disks and i don't want to pay another $250 dollars
    to purchase again. As i stated before, these games are on the hard drive and this issue has only started since this last update. I updated the games and console a while back with no problems. My xbox account still shows achievements done in the games i have
    but now i can't play them.
Thema:

Updated xbox one and now all my games saved to harddrive wont play

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