Updated billing

Discus and support Updated billing in XBoX Rewards & Social to solve the problem; updated both my billing information and still says there's a problem. Please help. 07b6b08c-c9f0-4f4d-ba7a-4a85c3ef8a49 Discussion in 'XBoX Rewards & Social' started by Twisted1987, Mar 2, 2017.

  1. Twisted1987
    Twisted1987 Guest

    Updated billing


    updated both my billing information and still says there's a problem. Please help.

    :)
     
    Twisted1987, Mar 2, 2017
    #1
  2. BOOBMYST
    BOOBMYST Guest
    I Updated my billing info

    A few more months have gone by since my last post and still my earned rewards have not been deposited into my Microsoft account. It's frustrating that I have around $70.00 worth of Microsoft points earned and I can't use them. I have had all the same information
    for 10 years, I don't understand why the deposits would just stop working. Again If there is anything I can do please let me know otherwise please get this issue resolved for me. Thank you.
     
    BOOBMYST, Mar 2, 2017
    #2
  3. XBOX LIVE SAYS GOLD ACCOUNT EXPIRING BUT I JUST RENEWED WITH PREPAID ?

    It will updated when the new billing cycle kicks in.
     
    MaximumExtreme, Mar 2, 2017
    #3
  4. XBLRewards8 Win User

    Update billing info?

  5. XBLRewards8 Win User

    Updating Billing Information

    Hello GruffleGrinder,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
    this is a data issue, and not the result of any faulty user input, so adjusting your information will likely not solve this issue. We apologize for the inconvenience.
  6. PsYcHoUKNas666 Win User

    unable to update billing

  7. XBLRewards8 Win User

    Billing information update

    Hello Kroobz,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. sandy the hippy Win User

    unable to update billing

    Having no ability to change payment methods hardly renders console useless.

    It's not clear if you're using console or pc to attempt, so as others have suggested, try Account website

    Next, check that live service is having no issues, which can be done Here as I know that there have been a few issues with purchases in the last few days.
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Updated billing

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