Updated account

Discus and support Updated account in XBoX Rewards & Social to solve the problem; Hi Xbox Rewards I keep getting a message that my account needs to update in order to deposit my rewards point. I've update my account numerous of time... Discussion in 'XBoX Rewards & Social' started by SuperMario005, Nov 28, 2016.

  1. SuperMario005
    SuperMario005 Guest

    Updated account


    Hi Xbox Rewards I keep getting a message that my account needs to update in order to deposit my rewards point. I've update my account numerous of time but no points have been deposit. I'm lost at this point and don't know what to do please
    help.

    :)
     
    SuperMario005, Nov 28, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Says account needs updated

    Hello PalSidaeMonk,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
     
    XBLRewards8, Nov 28, 2016
    #2
  3. PalSidaeMonk
    PalSidaeMonk Guest
    Says account needs updated

    Rewards page says my account needs updating, but everything in the Billing info link is correct. What else can I do to correct this?
     
    PalSidaeMonk, Nov 29, 2016
    #3
  4. Smwutches Win User

    Account not updating?

    You'll want to post in the Xbox Rewards Questions support forum in order for support to check into your account. Keep in mind that rebates are calculated after the end of the month and given by the 15th of the next month, so it's too early to see credits
    pending for June purchases.
  5. XBLRewards8 Win User

    Account Updates

    Hello TBEHidden,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account. This is causing the deposit
    to be directed toward the incorrect billing information. When this information does not match your Rewards Account, the deposit fails. This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when
    this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this
    issue. We apologize for the inconvenience.
  6. FreakRoach Win User

    Account update

    Some games are not available in all the regions. What is your region?
  7. ITILIANM0NST0R Win User

    Account update

    You wiuld have to report it as a bug or find the next closest timezone, if you reach out to support directly and request a call they could help sort it out faster
  8. HassanB Win User

    Account not updating

    Hello,

    Please try to test your connection to Xbox LIVE, if that doesn't work, try to
    delete your profile (profile only)     and then
    download the profile again.

    Go to your Xbox 360 Dashboard > Settings > System > Network Settings > Select your network type either Wired or Wireless > Test Connection to Xbox LIVE. Once that test has completed, wait about 10 seconds and then try to go into a game, a party, or open any
    sort of application that requires Gold.
Thema:

Updated account

Loading...

  1. Updated account - Similar Threads - Updated account

  2. Newest update deleted Saved Xbox Accounts

    in XboX Insiders
    Newest update deleted Saved Xbox Accounts: I turned my Xbox on a short bit ago(guessing it updated while in standby or something), had to go thru initial setup again and both accounts had been removed from the Xbox. Thankfully I was able...

  3. You did updates and changed my account from Spoonbill25 to SixtyCanvass9955 amnd I lost...

    in XBoX on Windows
    You did updates and changed my account from Spoonbill25 to SixtyCanvass9955 amnd I lost...: You did updates and changed my user name from Spoonbill25 to SixtyCanvass9955 and I lost four year of p[laying statistics. Please fix it back. aaa5dd45-4fb7-4101-b714-0f72611ff47f

  4. Update: Micorsoft replaced my account balance bought from retail store, which never...

    in XBoX Accessibility
    Update: Micorsoft replaced my account balance bought from retail store, which never...: I have a $862 balance from physical gift cards bought from retail store since 2023. Last month I noticed my balance goes to 0. I asked xbox support, they said my balance should not expire and...

  5. "E100 After Insider update - I don't have access to account or I can use OSU1

    in XboX Insiders
    "E100 After Insider update - I don't have access to account or I can use OSU1: Hello, I have an Xbox One s that is in the Insider program. After a recent update, the console shows error E100, and I can't access the operating system These are the details of the installed...

  6. The original email used was deleted and is not recoverable. We updated the account to his...

    in XBoX Accessibility
    The original email used was deleted and is not recoverable. We updated the account to his...: My son cannot log into his Microsoft account and cannot reset the password because Microsoft refuses to send the email to the updated email. How do we resolve this? We cannot speak to anyone and...

  7. How to update address on Microsoft developer account?

    in XBoX Accessibility
    How to update address on Microsoft developer account?: I have made a microsoft developer account before and have an address on it. Now I have moved address, and set my preferred address to the new one in my main microsoft account, but the old one is...

  8. Why is my account not updating to reflect games I’ve played to earn the Game Pass monthly...

    in XBoX Games and Apps
    Why is my account not updating to reflect games I’ve played to earn the Game Pass monthly...: In the Game Pass monthly 4/8 pack rewards section in my account, it seems as though the Game Pass games that I’ve been playing are not counting towards my points. When I click on either section,...

  9. After the update I can't log in or even create a new account. Can something be done about...

    in XBoX Accessibility
    After the update I can't log in or even create a new account. Can something be done about...: After the update I can't log in or even create a new account. Can something be done about this because I can't use it at all? I see other comments about others having the same issue....

  10. I was supposed to receive an email update of my hacked account case. Is this something that...

    in XBoX Accessibility
    I was supposed to receive an email update of my hacked account case. Is this something that...: Case was already escalated, and claimed to have been resolved in some way, although I still don't have the details of what that outcome is. 12bdd159-1ce4-4a01-8579-44db4a816e68