Update your warranty with your proof-of-purchase - South Africa

Hello Suhail H, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are experiencing, the only way to contact Support is through the following link: https://support.xbox.com/contact-us

Sometimes you can be assisted by an automatic bot but you must keep trying until you talk to a real person.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I live in South Africa and purchased in South Africa.

Just to clarify something, you live in South Africa, but is your account region also South Africa? You can check this by going to
https://billing.microsoft.com and clicking on "Go to personal information". If that doesn't also say South Africa, you may continue having issues with the marketplace and purchasing.

Basically what the others mentioned when you buy an console out of region you take the risk

And yes the warranty is only honoured in region this also applies with amazon

If your friends purchased a extended warranty like I did it does only come with a year warranty

And no there is no e3 3 year announcement

If you can provide someone address in the US the warranty would be honoured as most companies

And yes warranties are region specific as they wouldn't have a us xbox in South africa

If your "friends bought extended warranty and i n southn Africa then they would be covered under south African warranty

This is in your documentation

You should've followed your friends example and purchased a console in region

Or if they had a friend in the usa

If they purchased out of region it wontnshow up as out of region until.tjeu try and claim us warranty out of region

My xbox one s is covered under 3 years bit only because I bought the extended warranty and yes it shows up on my xbox account

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

Louise, I get how annoying this is — you're ready to buy Forza 5, but South Africa doesn’t show up in the billing info. This usually means your Microsoft account region or device settings aren’t set to South Africa, so the store won’t let you use a South African billing address.

Here’s how to fix it:

Step 1: Check and update your Microsoft account region

Visit: https://account.microsoft.com/profile

Scroll to Country/Region

If it’s not set to South Africa, update it to match your location

Important:

If you change your Microsoft account region, there will be a 30-day lockout before you can switch it again. This could affect you if you're only visiting South Africa or if your account is still tied to another country. Purchases will be limited to the store region your account is set to.

Step 2: Make sure your device is set to South Africa

On PC:

Go to Settings > Time & Language > Language & Region

Set Country or region to South Africa

Restart your PC after saving

On Xbox:

Press the Xbox button > Settings > System > Language & location

Set Location to South Africa, then restart your console

Step 3: Use the correct store version

Go to: https://www.microsoft.com/en-za/store

This is the South Africa storefront (“en-za” confirms the region).

Once all these are aligned, South Africa should appear as a billing option. Please let me know if you need any further assistance. Looking forward to your response.