Update your console's location - Microsoft Rewards App issue

Hello, since this morning I can no longer launch the Microsoft Rewards app. I have a message saying Update your console's location.

My console and app are updated. What is strange is that it works when I put my console in French (I'm French). I prefer to play in English so I put my console at United State and it doesn't work anymore.

The solution to your issue is in what you wrote: if you are French, living in France, internet connection have a french IP, and all your profile is French, if you put your console in English/United States, when you start the Microsoft Rewards App, the app
find that your rewards profile is French based.

For that reason the error say to "update your console location" because you moved away from French/France.

Put back the console to French language, France state.

As a workaround you can access the Microsoft Rewards site from PC or Smartphone.

Hi there! I'm more than happy to help you!

Kindly try to perform the following workarounds:

1. Update your console:

Make sure that your console is connected to the internet, and then press the Xbox button  to open the guide.
Select Profile & system> Settings > System > Updates.
Under Updates, Console update available. Select this to begin your update

2. Update your console's location:

Go to System, Settings, System, Language & location to match it to your current location.

3. Powercycle your console:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

4. Download the app:

Press the Xbox button  to open the guide, and then go to Store.
Select Search, and then enter Microsoft Rewards into the search box.
Choose the Microsoft Rewards app from the results, and then download it to your console.

You may also check these links for reference:

https://support.xbox.com/en-US/help...esults, and then download it to your console.

https://answers.microsoft.com/en-us...series-s/799e4f07-ace8-44e4-80ff-d99130987017

Please take your time and let me know if it works.

Best Regards,
Darhyl

Hi

I'm unable to access the rewards app as I get a message telling me to update my consoles location. I've checked my system settings and it's correct to my location that being the UK.

Yes Microsoft

Hello, Keatlegile my name is Oskayra I am an independent advisor and player like you I hope I can help solve your problem today

Unfortunately, you may be experiencing the issue due to your location in South Africa. While Microsoft Rewards is now available in South Africa, it's still a relatively new region and not all features are fully functional yet. Some users have reported problems specifically with the Rewards app on Xbox One.

Here are some things you can try to troubleshoot the issue:

Check your location settings:

Ensure your Xbox One is set to South Africa as your location.
Go to Settings > System > Language & location.
Select "Location" and make sure South Africa is selected.

Update the Rewards app:

Open the Microsoft Rewards app on your Xbox One.
If an update is available, it will prompt you to install it.
Make sure you have the latest version of the app.

Power cycle your Xbox One:

Turn off your Xbox One completely.
Unplug the power cord for 30 seconds.
Plug the power cord back in and turn on your Xbox One.

Reinstall the Rewards app:

Uninstall the Microsoft Rewards app from your Xbox One.
Restart your Xbox One.
Go to the Xbox Store and search for "Microsoft Rewards".
Download and install the app again.

If anything of this help,you should know that currently the battle pass mission completion services is having a general failure and apparently this also affects the microsoft rewards team so if you are still having problems after trying everything i recommended remember that. you can check the status of the microsoft xbox services through the following link

https://support.xbox.com/xbox-live-status

I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.

For help with the Microsoft Rewards program, you'll want to contact their customer support.