Update your account before a deposit can be made?

You'll want to post in the support section of this site in order for support to check into it for you, but most likely it's a known data issue between the Rewards servers and Xbox servers. It's an issue the program has been trying to fix, there's nothing
you actually have to update on your end.

Hello Kira Desu666,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (
https://rewards.xbox.com/optout/ ) , wait 48 hours and then sign back up again, which can also take 48 hours.

While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your account has successfully been re-registered. If you open a new post
after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.

Hi Noise Bleed. We were not able to attempt a deposit on the 14th as your account was still in the process of registering before the cutoff was made. We will attempt another deposit on the next deposit date on December 28. Thanks for your patience.

Hi candd2009. The attempt made to deposit to your Microsoft account was in 2014. The Payment Operations team has put in a fix accounts with your deposit issue. On your Rewards page you can request for a deposit and it will be made on the 29th. If you are
still receiving a deposit issue notice, reach out to us again. Thanks!

If you requested the deposit before March 27, the deposit should have taken place on the 30th. Your rewards statement on the MyRewards section of the site will list if a deposit took place. You can check for the deposit by checking your returns at
http://commerce.microsoft.com

if you made the request on or after March 27, they would be deposited on the 13th.