Update problem pls help

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This is related to your network connection, Andy. Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try the following troubleshooting steps below and see if it helps:

1. Power cycle both console and router

- To disconnect and reconnect your console: Press and hold the Xbox button on your controller for 10 seconds, and then unplug the console's power cable and wait 10 seconds. Plug the power cable back in, and then press the Xbox button on the front of your console to turn it back on.

2. Try using both wireless and wired connections (if possible try using a mobile hotspot as well).

3. If it still didn't work, please bring up the Xbox Troubleshooter menu and reset the console (keep my games and apps).

-Unplug the network cable if you're using a wired network connection then power off your console, and then unplug the power cord to ensure that the console is completely powered off.

-Wait 30 seconds.

-Plug the power cord back in.

-Press and hold the BIND button (the one used to sync controllers) and the EJECT button, and then press the Xbox Power button on the console.

-Continue holding the BIND and EJECT buttons for 10-15 seconds and listen for two power-up tones a couple of seconds apart.

-Once you hear the 2nd tones please release the button.

-If this is successful the Xbox will turn on and should start and show the Xbox Startup Troubleshooter. On the Troubleshooter page, please select Reset this Xbox and then choose "Keep games and apps".

4. If it didn't help, perform an Offline System Update by following the steps on this link: https://support.xbox.com/en-US/help/hardware-ne....

I hope that helps.

Same Problem here..

It´s since the update for Storm Island. Telephone support said, i have to post it here and a moderator will help me. They know the Problem.

So pls help!!!

Have the same problem. PLS HELP

Same problem. Microsoft pls help