update on depositing credits into account

Hello STRETCH 0891,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

Hello Heyzues781,

Credits are not immediately placed into your Microsoft Account on completion of an offer. It takes time to process Credits for deposit. Credits are initially placed as pending in your Rewards Account. These pending, un-deposited Credits can be reviewed from
your MyStatement on the MyRewards page. I see that both your 15,000 for the Design Labs controller offer and your Rewards Story completion are currently pending in your account.

These pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month
deposit the following month. Since your Credit events were around the 21st, you should expect to see them deposited as usable currency into your Microsoft Account in the mid-month deposit cycle in January.

Hello Rise Lara Crft,

Your account does not have a Microsoft payable account to deposit into, so the deposit is failing. We cannot deposit Rewards Credits into a non-Microsoft billable account (like Credit Cards). If you wish to receive your deposit,
you must create a Microsoft payable account for us to deposit Rewards Credits into. We can no longer transfer Credits between different gamertags. Apologies for the inconvenience.

Hello DemonTheKillier,

The Credits are still pending in your account. Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the
31st will be deposited in the mid-month deposit the following month. Since your Credit event happened on the 6th, it will be a part of the end of month deposit occurring shortly.

It takes about 96 hours for the program to recognize new purchases. So it would still be too soon to see the site update.

Any credits you've already earned are listed on the MyRewards section of the rewards site. Where you see your current pending credits, you can change your statement to show you your deposited credits and your lifetime credits earned (all credits pending
and deposited). The statement will list what the credits are from and when they were deposited. VIP Rebates would be listed on the last date of the month they are for. Once credits are deposited, they are added as currency to your Microsoft account balance.
You can verify your deposit by checking your returns at http://commerce.microsoft.com