update my account

@Misses Joust , I was told that if I provided Console ID, Console Serial Number and IP, they would be able to reset the password for me. I'm not going to give up an account I have spent a lot of money on and if Microsoft can't help me it's *** ridiculous
and I'm done with your consoles.

1. The parental account has been inactive for over 6 years I believe, wasn't used up until the moment I am prompted to use it on xbox live. The password has been forgotten ect.

2. I am aware that there is a glitch in the xbox live system that the accounts which were linked to a parental account have reverted back. The account was created with my date of birth and clearly is 20 by this year. I am hoping it is a techincal error otherwise
I can't access my account because the password for the parental account and all information relevant to it have gone.

This what I was told after I created my new email - Updates will be provided by our Advocacy Team directly through email or by phone if needed so please check your email from time to time. Rest assured that this will be taken cared Brent.

I totally understand you. No worries, we already have a new one and we will just wait for the updates from our Advocacy Team if it was transferred already. Alright?

Thanks very much Ford! It helped alot to put this idea forward!

WhiteRoxas XIII same thing happened to me, I've been at this since 2 PM ... I talked to an Xbox person through the help chat and she had me make a new parental email that can replace the old one. I wasnt old enough when I made my account so my parents email
was the parent account but my parents have changed the internet provider and the email account does not function any more so it wont allow me to accept... Im 20 now too since of July 16th