update messed up my xbox

Discus and support update messed up my xbox in XBoX Sales and Promo to solve the problem; so i turned my console on today and a update began downloading. i assume this was the new dashboard, since i opted in about 2 days ago. after an hour... Discussion in 'XBoX Sales and Promo' started by SCOTTIExDONT, Oct 22, 2015.

  1. SCOTTIExDONT
    SCOTTIExDONT Guest

    update messed up my xbox


    so i turned my console on today and a update began downloading. i assume this was the new dashboard, since i opted in about 2 days ago. after an hour and a half, the updated seemed to be done, but my screen went black and an error code, 0x8027025a, appeared
    on my screen. i immediately went to the website and typed the code, and did all the trouble shooting steps ( hard reset, unplug for 3 minutes, turn back on with controller ) 5 times before contacting support. i cannot access anything when i start back up.
    i just get brought to a black screen with the same error code that pops up. if i wait a minute or 2, a notification pops up say " installation stopped ". but when i hold the home button down it brings me to the opening screen to my games and apps but freezes
    there. when i contacted support they gave me this link to contact someone that works on the preview program. its been a little over 3 hours now, and i cant do anything. also i hope my save games are not at risk because of this. an immediate response would
    be greatly appreciated, as this is not fault on my end. thanks in advance

    :)
     
    SCOTTIExDONT, Oct 22, 2015
    #1
  2. Update messed up my Xbox!

    Excatly the same issue with my sons account, my profile had disappeared completely from the console. Once it was re-established after multiple failed attempts to sign in I had exactly the same issue, games failed to load, NAT unavailable, common denominator
    here is the tell tale recent upgrade. Do you have a queued update for XBox original avatars? Our has sat for hours hung on 0%
     
    mr christie 101, Oct 22, 2015
    #2
  3. Update messed up my xbox????

    Hey there CrAnKeDnBaked!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, Oct 22, 2015
    #3
  4. medium bloke
    medium bloke Guest

    update messed up my xbox

    Hi there,

    Since this is a preview problem, you will need to post this in the private preview program support forums area.

    forums.xbox.com/.../default.aspx

    Thanks!
     
    medium bloke, Oct 22, 2015
    #4
  5. SCOTTIExDONT
    SCOTTIExDONT Guest
    i solved it myself. for some reason if i pressed feedback, it brought me to another page that allowed me to check my connection. after i did that it was fine. the new dashboard was there too
     
    SCOTTIExDONT, Oct 22, 2015
    #5
  6. SCOTTIExDONT
    SCOTTIExDONT Guest
    and i posted this here because xbox support told me to. this was the link i was given by xbox support. if i was supposed to post it elsewhere, then i should've been given a different link in the first place. this whole process was a huge inconvenience, and
    xbox didn't help at all with the solution. xbox really needs to develop a better way of contacting support, because the only answers i got were links to forums. and even after i did that, you're now telling me i need to post it somewhere else. when people
    contact you with an issue, especially one on your end, then it should not be up to the paying customer to keep posting threads that don't get answered for over an hour. all i wanted was a solution or even just a simple explanation, and i couldn't even get
    that. the whole process was inconvenient, and i am very disappointed how my issue was handled, because it wasn't at all
     
    SCOTTIExDONT, Oct 22, 2015
    #6
  7. medium bloke
    medium bloke Guest
    The reason it wasn't handled is because support gave you the wrong link unfortunately. Preview program support is only handled on the private forums in the link I gave you.
     
    medium bloke, Oct 22, 2015
    #7
  8. update messed up my xbox

    "Group Not Found

    The requested Group cannot be found."
     
    LiveLoveLonnie, Oct 23, 2015
    #8
  9. LiveLoveLonnie - You are not in the preview program on this gamertag that we can confirm, that is why you cannot access those forums. Please post up a new thread on the account you are in the preview program with to get access to those forums.

    SCOTTIExDONT - Medium is simply an Ambassador; a gamer like yourself that volunteers his time to help others out. Anyone that works at Microsoft will have an "Official" tag on the bottom of their gamercard.

    That being said, the only support for preview has always been on the forums, specifically the
    Update Preview Forums. While your issue is resolved, I suggest submitting feedback through your console first with any other issues you have, then checking out those forums for
    any possible solution. Thanks for understanding!
     
    Misses Quinzel, Nov 3, 2018
    #9
  10. Misses Quinzel Win User

    update messed up my xbox

    LiveLoveLonnie - You are not in the preview program on this gamertag that we can confirm, that is why you cannot access those forums. Please post up a new thread on the account you are in the preview program with to get access to those forums.

    SCOTTIExDONT - Medium is simply an Ambassador; a gamer like yourself that volunteers his time to help others out. Anyone that works at Microsoft will have an "Official" tag on the bottom of their gamercard.

    That being said, the only support for preview has always been on the forums, specifically the
    Update Preview Forums. While your issue is resolved, I suggest submitting feedback through your console first with any other issues you have, then checking out those forums for
    any possible solution. Thanks for understanding!
  11. mr christie 101 Win User

    Update messed up my Xbox!

    Excatly the same issue with my sons account, my profile had disappeared completely from the console. Once it was re-established after multiple failed attempts to sign in I had exactly the same issue, games failed to load, NAT unavailable, common denominator
    here is the tell tale recent upgrade. Do you have a queued update for XBox original avatars? Our has sat for hours hung on 0%
  12. LiveLoveLonnie Win User

    update messed up my xbox

    "Group Not Found

    The requested Group cannot be found."
  13. SCOTTIExDONT Win User

    update messed up my xbox

    and i posted this here because xbox support told me to. this was the link i was given by xbox support. if i was supposed to post it elsewhere, then i should've been given a different link in the first place. this whole process was a huge inconvenience, and
    xbox didn't help at all with the solution. xbox really needs to develop a better way of contacting support, because the only answers i got were links to forums. and even after i did that, you're now telling me i need to post it somewhere else. when people
    contact you with an issue, especially one on your end, then it should not be up to the paying customer to keep posting threads that don't get answered for over an hour. all i wanted was a solution or even just a simple explanation, and i couldn't even get
    that. the whole process was inconvenient, and i am very disappointed how my issue was handled, because it wasn't at all
  14. Brooke-Ivy Win User

    Update messed up my xbox????

    Awesome, it worked and I can do the update again. Thanks so much!
Thema:

update messed up my xbox

Loading...
  1. update messed up my xbox - Similar Threads - update messed

  2. April 24, 2026 - Xbox Update Preview - Alpha Skip-Ahead (2606.260422-2200)

    in XboX Insiders
    April 24, 2026 - Xbox Update Preview - Alpha Skip-Ahead (2606.260422-2200): Hey Xbox Insiders! We are releasing a new Xbox Update Preview today. Check the release notes linked below to learn more: April 24, 2026 - Xbox Update Preview - Alpha Skip-Ahead (2606.260422-2200)...
  3. April 24, 2026 - Xbox Update Preview - Alpha (2605.260422-2200)

    in XboX Insiders
    April 24, 2026 - Xbox Update Preview - Alpha (2605.260422-2200): Hey Xbox Insiders! We are releasing a new Xbox Update Preview today. Check the release notes linked below to learn more: April 24, 2026 - Xbox Update Preview - Alpha (2605.260422-2200) Feel free...
  4. April 23, 2026 - Xbox Update Preview - Delta (2605.260420-2232)

    in XboX Insiders
    April 23, 2026 - Xbox Update Preview - Delta (2605.260420-2232): Hey Xbox Insiders! We are releasing a new Xbox Update Preview today. Check the release notes linked below to learn more: April 23, 2026 - Xbox Update Preview - Delta (2605.260420-2232) Feel free...
  5. April 23, 2026 - Xbox Update Preview - Beta (2605.260420-2232)

    in XboX Insiders
    April 23, 2026 - Xbox Update Preview - Beta (2605.260420-2232): Hey Xbox Insiders! We are releasing a new Xbox Update Preview today. Check the release notes linked below to learn more: April 23, 2026 - Xbox Update Preview - Beta (2605.260420-2232) Feel free...
  6. Did an update go out today that messed up anyone elses console?

    in XboX Insiders
    Did an update go out today that messed up anyone elses console?: Turned on my Xbox today and was met with a "there was a problem with this update screen" it wont connect to the internet. Ive power cycled, reset router, done everything. Is this just a wait and...
  7. Family Safety App update messed up app?

    in XBoX Accessibility
    Family Safety App update messed up app?: Since the family safety update, my sons xbox time is no longer limited. The app has all the correct information and then shows limit reached, but it doesn’t end his screen time. Has this happened...
  8. Controller Firmware Update - Messed up my controller?!?

    in XBoX on Consoles
    Controller Firmware Update - Messed up my controller?!?: This is REALLY frustrating, recently I have had major issues with my series x controller that apparently ALOT of other people have been having for the last few years! Out of game the left joystick...
  9. Can you guys fix my console since it was the new system update that messed it up?

    in XBoX on Consoles
    Can you guys fix my console since it was the new system update that messed it up?: Ever since the September system update my console has had a system software corruption issue and I've tried everything even with Xbox support I've tried everything and still nothing and my console...
  10. Offline Update is messed up

    in XBoX on Windows
    Offline Update is messed up: So i wanna offline update my xbox series X i thoroughly followed the instruction on the site but when i plugged my NTFS formatted USB into my xbox it didn't get detected under the offline...