Update info for deposit

Discus and support Update info for deposit in XBoX Rewards & Social to solve the problem; notice keeps telling me I need to update my info but everything is correct. Help? 5ff5e03f-fc09-4cec-9b55-72b2501adfab Discussion in 'XBoX Rewards & Social' started by Fabled Savior, Dec 15, 2016.

  1. Fabled Savior
    Fabled Savior Guest

    Update info for deposit


    notice keeps telling me I need to update my info but everything is correct. Help?

    :)
     
    Fabled Savior, Dec 15, 2016
    #1
  2. xtd
    xtd Guest
    Update info for deposit?? Again!

    team,

    Every month i receive an email that states i have earned rewards points but that they cannot make the deposit? I have called and posted to this forum and for the last 6 months and still have not had this resolved. I am hoping that someone can assist with
    this issue as my billing information is correct, yet that is what is stated as incorrect.

    Any assistance with this would be greatly appreciated!
     
    xtd, Dec 15, 2016
    #2
  3. XBLRewards3
    XBLRewards3 Guest
    Update info for deposit?? Again!

    Hi xtd. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on
    a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
     
    XBLRewards3, Dec 15, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Update info for deposit

    Hello Fabled Savior,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
     
    XBLRewards8, Dec 19, 2016
    #4
  5. XBLRewards8 Win User

    Update info for deposit

    Hello Fabled Savior,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  6. XBLRewards3 Win User

    Update info for deposit?? Again!

    Hi xtd. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working on
    a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
  7. Pablito Lemos 7 Win User

    rewards points are not depositing, says profile needs updating

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  8. BxLegendary Win User

    xbox rewards account needs updating?

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
  9. Pablito Lemos 7 Win User

    Where are my rewards

    I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?
Thema:

Update info for deposit

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